Care Navigator - Prosano Care Center Chandler/Gilbert
About The Position
Prosano Health Solutions is hiring a Care Navigator to support its Advanced Primary Care model and deliver a high-quality, personalized patient experience. The role has end-to-end responsibility for navigating specialist referrals and diagnostic testing, helping patients understand recommendations, arranging appointments, and following through on care. The Care Navigator partners with the care team and supports patients in their journey toward better health, with a focus on customer and patient care, privacy, compliance, and working effectively in a dynamic healthcare setting. The position is based on site Monday through Friday at the Chandler/Gilbert, Arizona care center. It requires 100% on-site work and may involve movement between clinics as needed. Working hours may include extended hours.
Requirements
- High school diploma or GED.
- Basic Life Saving (BLS) certification.
- Electronic Medical Records experience.
- Customer service orientation and experience.
- Excellent interpersonal skills, including courteous, friendly, and effective communication with patients, team members, and external parties.
- Strong communication skills across multiple modalities.
- Collaborative approach, empathy, and advocacy.
- Strong organizational skills and attention to detail.
- Ability to maintain confidentiality at all times.
- Active Arizona fingerprint clearance card.
Nice To Haves
- Interest in furthering education or certification.
- Clinical background, such as Registered Medical Assistant (RMA) or Certified Nursing Assistant (CNA).
- Proficiency with other healthcare-related software platforms.
- High degree of independence, flexibility, initiative, and commitment.
Responsibilities
- Support members in person and virtually with real-time education, scheduling specialist and diagnostic referral appointments, and appointment follow-through and follow-up.
- Contribute to improved health outcomes and cost savings.
- Provide empathetic problem-solving and serve as a visible partner to patients.
- Clarify and explain recommendations for specialist and diagnostic services.
- Manage the end-to-end referral or specialist services process as needed.
- Participate in developing and managing quality programs, including outreach to members with gaps in care or other clinical needs.
- Support members with chronic conditions through education, reminders, and other assistance.
- Lead service and scheduling requests on members’ behalf.
- Inform and equip the care team with referral information and requirements.
- Assist with specialist relationship management.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
