Registered Nurse Clinical Care Guide - Prosano Care Center Chandler/Gilbert
About The Position
The Clinical Care Guide (RN) is a key contributor to the Prosano Health Solutions care team, supporting patients and helping deliver an excellent primary care experience. The role has end-to-end responsibility for specialist and diagnostic testing navigation and partners with the care team to support patients in their health journey. It emphasizes patient care excellence, privacy, compliance, and service in a dynamic healthcare setting. The position is based at the Prosano Care Center in Chandler/Gilbert, Arizona, and requires on-site clinic work Monday through Friday from 8 a.m. to 5 p.m. The role may require extended hours and movement between clinics as needed.
Requirements
- Current state license to practice as a Registered Nurse.
- Associate's degree in Nursing.
- BLS certification.
- Electronic Medical Records experience.
- Customer service orientation and experience.
- Excellent interpersonal skills, including courteous, friendly, and effective communication with patients, team members, and external parties.
- Strong communication skills across multiple modalities.
- Collaborative approach, empathy, and advocacy.
- Strong organizational skills and attention to detail.
- Ability to maintain confidentiality at all times.
- Active Arizona fingerprint clearance card.
Nice To Haves
- Bachelor's degree in Nursing (BSN).
- Case Management Certification (CCM).
- Proficiency with other healthcare-related software platforms.
- High degree of independence, flexibility, initiative, and commitment.
Responsibilities
- Support members in person and virtually through real-time consultation, education, specialist and diagnostic referral appointment scheduling, and appointment follow-through and follow-up.
- Help achieve improved health outcomes and cost savings.
- Serve as an empathetic problem-solver and visible partner to patients.
- Clarify and explain specialist and diagnostic service referral recommendations.
- Manage the end-to-end referral or specialist services process as needed.
- Lead the center's development and management of quality programs, including patient outreach to address gaps in care and other clinical needs.
- Support members with chronic conditions through education, reminders, and other assistance.
- Manage and integrate office processes.
- Lead service and scheduling requests on members' behalf.
- Inform and equip the Care Team with referral information and requirements.
- Build relationships with healthcare providers, social and community organizations, and marketing partners as an ambassador in the local community.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
