Center Care Team - Registered Nurse

ArchWell Health•Tucson, AZ

About The Position

ArchWell Health is re-imagining primary care by placing the patient-physician relationship at the center of a value-based model focused on patient experience, access, and outcomes. Its medical clinics provide comprehensive primary care for senior adults with Medicare Advantage plans. Reporting to the Center Manager, the Registered Nurse (RN) is responsible for daily direct patient care and education and for fostering collaborative relationships with providers and clinical operations staff. The position is suited to an experienced nurse who enjoys daily patient care and working with the senior community. The description notes a day-shift, Monday-through-Friday schedule. The RN follows clinical team workflows and performs daily staff nursing activities, including phone and in-person triage and patient education. The role also supports clinical performance improvement, monitors compliance and quality, prepares for audits, helps address clinical deficiencies, and helps educate patients, families, and staff. The RN oversees clinical quality and patient safety through staff training and education and ensures center processes, policies, and procedures are followed.

Requirements

Associate of Arts or Associate of Science degree in Nursing.
Valid, active Registered Nurse (RN) license in the state or states of employment.
At least 5 years of current direct nursing or medical work experience.
BLS certification for healthcare providers.
Strong knowledge of healthcare functions, including clinical functions, practice safety processes, reimbursement practices, and quality improvement initiatives.
Track record of developing and implementing processes that provide excellent customer service.
Superior clinical and patient-care skills.
Thorough knowledge of clinical procedures, legal rules and regulations, and healthcare best practices.
Skill in observing, training, and evaluating clinical and patient-care competencies.
Ability to leverage business and organizational knowledge within and across functional areas.
High emotional intelligence and integrity, with a driven and focused work ethic.
Desire to learn and embrace new methods, with adaptability and resilience.
Self-starter able to think creatively and work effectively.
Ability to build relationships and work effectively with people of varying seniority and diverse populations, including staff, providers, members, and family members.
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
Proficient PC skills.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree in Nursing (BSN) or Healthcare Administration.
Experience working in a community-based clinic or public health department, or a specialization with the senior population.
Proven skills in budgeting and fiscal management.
Fluency in Spanish or other languages spoken by people in the communities served.

Responsibilities

Adhere to clinical team workflows.
Perform daily staff nursing activities, including phone and in-person patient triage and patient education.
Collaborate with Providers and the Center Manager to identify opportunities to improve clinical performance of back-office personnel and functions.
Develop, implement, and monitor the effectiveness of performance improvement activities.
Conduct regular monitoring to ensure compliance with national and organizational standards of care.
Clinically prepare the market for internal and external quality audits and help lead the center’s response to clinical deficiencies.
Maintain current knowledge of state nursing, medicine, and pharmacy regulations relevant to back-office personnel’s scope of practice.
Identify and provide appropriate resources to educate patients, their families, and staff on clinical conditions and processes.
Oversee clinical quality and patient safety through training and education of back-office personnel and administrative staff.
Communicate effectively and motivate and engage colleagues around common goals.
Ensure clinical processes, policies, and procedures are followed in the center.