Center Care Team - Registered Nurse

ArchWell Health•Phoenix, AZ

About The Position

ArchWell Health provides comprehensive primary care for senior adults with Medicare Advantage plans through a value-based model focused on patient experience, access, quality, outcomes, and lower total cost of care. Reporting to the Center Manager, the Registered Nurse (RN) is responsible for daily direct patient care and education and for fostering collaborative relationships with providers and other clinical operations staff. This role is suited to an experienced nurse who enjoys daily patient care and working with the senior community. The posting describes a day-shift, Monday–Friday schedule. The RN adheres to clinical team workflows and performs daily staff nursing activities, including phone and in-person patient triage and patient education. Working with Providers and the Center Manager, the RN identifies and addresses opportunities to improve back-office clinical performance, develops and monitors improvement activities, and monitors compliance with standards of care. The RN also helps prepare the market for quality audits and leads the center’s response to clinical deficiencies. The role includes maintaining knowledge of relevant state regulations and scope-of-practice requirements; providing educational resources to patients, families, and staff; training and educating back-office and administrative personnel on clinical quality and patient safety; and ensuring clinical processes, policies, and procedures are followed. The RN communicates effectively and helps colleagues work toward shared goals.

Requirements

Associate of Arts or Associate of Science degree in Nursing.
Valid, active Registered Nurse (RN) license in the state(s) of employment.
At least 5 years of current direct nursing or medical work experience.
BLS certification for healthcare providers.
Strong knowledge of healthcare functions, including clinical functions, practice safety processes, reimbursement practices, and quality improvement initiatives.
Track record of developing and implementing processes for excellent customer service.
Superior clinical and patient-care skills.
Thorough knowledge of clinical procedures, legal rules and regulations, and healthcare best practices.
Skill in observing, training, and evaluating clinical and patient-care competencies.
Ability to leverage business and organizational knowledge within and across functional areas.
High emotional intelligence and integrity, with a driven and focused work ethic.
Desire to learn and embrace new methods, with adaptability and resilience.
Self-starter able to think creatively and work effectively.
Ability to build relationships and work effectively with people of varying seniority and diverse populations, including staff, providers, members, and family members.
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, find solutions, prevent future issues, and resolve recurring defects.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
Proficient PC skills.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree in Nursing (BSN) or Healthcare Administration.
Experience working in a community-based clinic, public health department, or a specialization involving the senior population.
Proven budgeting and fiscal management skills.
Fluency in Spanish or another language spoken by people in the communities served.

Responsibilities

Adhere to clinical team workflows.
Perform daily staff nursing activities, including phone and in-person patient triage and patient education.
Collaborate with Providers and the Center Manager to identify opportunities to improve the clinical performance and functions of back-office personnel.
Develop, implement, and monitor the effectiveness of performance improvement activities.
Conduct regular monitoring to ensure compliance with national and organizational standards of care.
Prepare the market for internal and external clinical quality audits and help lead the center’s response to identified clinical deficiencies.
Maintain current knowledge of state nursing, medicine, and pharmacy regulations relevant to back-office personnel’s scope of practice.
Identify and provide appropriate educational resources for patients, their families, and staff members on clinical conditions and processes.
Oversee clinical quality and patient safety by training and educating back-office personnel and administrative staff.
Communicate effectively and motivate and engage colleagues around common goals.
Ensure clinical processes, policies, and procedures are followed in the center.