Center Care Team - Registered Nurse

ArchWell Health•Tucson, AZ

About The Position

ArchWell Health is re-imagining primary care by placing the patient-physician relationship at the center of a value-based model focused on patient experience, access, and outcomes. Its medical clinics provide comprehensive primary care for senior adults with Medicare Advantage plans, seeking to improve quality and patient experience while lowering total cost of care. Reporting to the Center Manager, the Registered Nurse (RN) is responsible for daily direct patient care and education and for fostering collaborative relationships with providers and clinical operations staff. The role is suited to an experienced nurse who enjoys daily patient care, has a passion for serving older adults, and wants a day-shift, Monday-through-Friday schedule. The RN also supports clinical workflows, quality and safety oversight, staff education, regulatory compliance, and performance improvement in the center.

Requirements

Associate of Arts/Associate of Science degree in Nursing required.
Valid, active Registered Nurse (RN) license in the state(s) of employment required.
At least 5 years of current direct nursing or medical work experience required.
BLS certification for healthcare providers required.
Strong knowledge of healthcare functions, including clinical functions, practice safety processes, reimbursement practices, and quality improvement initiatives.
Track record of developing and implementing processes for excellent customer service.
Superior clinical and patient-care skills.
Thorough knowledge of clinical procedures, legal rules and regulations, and healthcare best practices.
Ability to observe, train, and evaluate clinical and patient-care competencies.
Ability to leverage business and organizational knowledge across functional areas.
High emotional intelligence and integrity, with a driven and focused work ethic.
Desire to learn and embrace new methods, with adaptability and resilience.
Self-starter able to think creatively and work effectively.
Ability to build relationships and work effectively with people of varied seniority and diverse populations, including staff, providers, members, and family members.
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, find solutions, prevent future issues, and resolve recurring defects.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
Proficient PC skills.

Nice To Haves

Bachelor of Arts/Bachelor of Science degree in Nursing (BSN) or Healthcare Administration.
Experience in a community-based clinic, public health department, or specialization serving the senior population.
Proven budgeting and fiscal management skills.
Fluency in Spanish or other languages spoken in the communities served.

Responsibilities

Adhere to clinical team workflows.
Perform daily staff nursing activities, including day-to-day patient care, phone and in-person triage, and patient education.
Collaborate with providers and the Center Manager to identify opportunities to improve clinical performance of back-office personnel and functions; develop, implement, and monitor performance improvement activities.
Monitor compliance with national and organizational standards of care, prepare the market for internal and external quality audits, and help lead the center's response to identified clinical deficiencies.
Maintain current knowledge of state nursing, medicine, and pharmacy regulations as they apply to back-office personnel scope of practice.
Identify and provide appropriate resources to educate patients, families, and staff about clinical conditions and processes.
Oversee clinical quality and patient safety through training and education of back-office personnel and administrative staff.
Communicate effectively and motivate and engage colleagues around shared goals.
Ensure clinical processes, policies, and procedures are followed in the center.
Model ArchWell Health's values: compassion, excellence, trust, respect, resilience, and doing the right thing with passion.