Patient Navigator - Chandler, AZ
About The Position
The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and related diagnostic care. The role combines patient education, care coordination, phlebotomy, clinic integration, and specimen collection, serving as a primary contact for patients and partner-site staff. The navigator works with clinicians and operational teams to support a seamless, compassionate patient experience and efficient workflows at the assigned location. The position is based at the Dobson Women’s Site in Chandler, Arizona, and is in person, Monday through Friday, 8:00 AM to 5:00 PM. Bilingual English/Spanish skills are preferred. Compensation is $25.00–$30.00 per hour. The role offers a comprehensive benefits package and stock options within a growing healthcare technology organization.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current BLS certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Applicants must be authorized to work for any employer in the United States; employment visa sponsorship is not available.
Nice To Haves
- Bilingual in English and Spanish.
- CMA or RMA certification.
- At least 2 years of experience in an outpatient clinic or patient service center.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Experience with EMR/EHR systems and strong documentation skills.
- Prior high-touch, patient-facing healthcare experience.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through hereditary cancer genetic testing from start to finish and provide clear, compassionate education about testing, procedures, and next steps.
- Serve as the primary patient contact and conduct structured consultations to support clear, accurate, and consistent communication.
- Build relationships with partner-site staff, providers, and clinical teams, supporting clinic workflow integration and adapting to site needs and priorities.
- Communicate with clinic staff and operational leadership to support patient care and resolve workflow challenges.
- Coordinate patient cases, scheduling, follow-ups, and workflows; identify and address barriers to testing or completion.
- Provide timely callbacks, maintain consistent communication, and monitor patient progress toward completing testing workflows.
- Perform venipuncture and collect blood specimens for genetic testing.
- Ensure accurate patient identification, specimen labeling, handling, and transport while following clinical protocols, safety standards, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
- Build expertise in genetic testing workflows, insurance processes, and patient eligibility; support insurance verification and authorization as needed.
- Answer patient questions about testing and next steps, respond empathetically to concerns, and help resolve scheduling, insurance, or workflow barriers.
- Help develop solutions that improve patient testing completion and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
