Care Navigator - Prosano Care Center Chandler/Gilbert

Blue Cross Blue Shield of Arizona•Gilbert, AZ

1d•Onsite

About The Position

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, delivers an Advanced Primary Care model focused on affordable, convenient, personalized care and an exceptional patient experience. The Care Navigator is a key contributor to the care team and supports patients as they work toward better health. The position has end-to-end responsibility for navigating specialist and diagnostic testing referrals, coordinating appointments, and ensuring follow-through and follow-up. It emphasizes patient care excellence, privacy, compliance, and service in a dynamic healthcare setting. The role is 100% on-site at the Chandler/Gilbert-area care center, Monday through Friday, and may involve moving between clinics. Working hours may include extended hours.

Requirements

High school diploma or GED.
Basic Life Saving (BLS) certification.
Electronic Medical Records experience.
Customer service orientation and experience.
Excellent interpersonal skills, including courteous, friendly, and effective communication with patients, team members, and external parties.
Strong communication skills across multiple modalities.
Collaborative approach, empathy, and advocacy.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality at all times.
Active Arizona fingerprint clearance card.
Interest in furthering education or certification.

Nice To Haves

Clinical background, such as Registered Medical Assistant (RMA) or Certified Nursing Assistant (CNA).
Proficiency with other healthcare-related software platforms.
High degree of independence, flexibility, initiative, and commitment.

Responsibilities

Support members in person and virtually with real-time education, specialist and diagnostic referral appointment scheduling, and appointment follow-through and follow-up.
Help improve health outcomes and achieve cost savings.
Provide empathetic problem-solving and serve as a visible partner to patients.
Clarify and explain recommendations for specialist and diagnostic services.
Manage the end-to-end referral or specialist-services process as needed.
Participate in developing and managing quality programs, including patient outreach to address gaps in care and other clinical needs.
Support members with chronic conditions through education, reminders, and other assistance.
Lead service and scheduling requests on members' behalf.
Inform and equip the Care Team with referral information and requirements.
Assist with specialist relationship management.
Perform other duties as assigned.