Care Navigator I

Klamath Basin Behavioral Health•Klamath Falls, OR

2d•$21 - $27

About The Position

The Care Navigator I is an essential member of a multidisciplinary team supporting individuals as they work toward improved wellbeing. The role helps clients navigate behavioral health, medical, social, and legal challenges by building trust, coordinating services, and developing skills alongside clients. The Care Navigator partners with KBBH therapists, psychiatric providers, community partners, and medical providers to help ensure care is coordinated, strengths based, and aligned with each client’s goals. The position supports access to care and essential services, coordinates and follows up on referrals, strengthens communication between clients and providers, and provides case management and skills-building services. It also includes group treatment and skills-building in accordance with treatment plans, accurate and timely documentation, compliance with privacy and regulatory requirements, and ongoing professional development. This is a 40-hour-per-week position, Monday through Friday, with hours that fluctuate within business hours of 7:30 a.m. to 6:00 p.m. The listed salary range is $21.25–$26.55, DOE. KBBH states that compensation depends on role requirements, education, experience, internal equity, and market data. The position is based in Southern Oregon. KBBH reports that it pays up to 92% of insurance premiums for employees and their families.

Requirements

Strong communication, collaboration, and rapport-building skills.
Ability to observe, document, and communicate client needs.
Competence in basic assessment under supervision.
Strong organizational and coordination skills.
Ability to remain calm, supportive, and solutions focused.
Commitment to cultural sensitivity and inclusive care.
Must meet Oregon State (OARS) and MHACBO.org requirements for QMHA certification.
Bachelor’s degree in a behavioral science field, or a combination of at least three years of relevant work, education, training, or experience.
Valid Oregon driver’s license.
Insurable driving record.
Must meet MHACBO QMHA certification requirements and maintain certification for the duration of employment.

Responsibilities

Conduct screenings and assist clients with Oregon Health Plan applications and renewals.
Identify and reduce barriers to accessing services.
Communicate information clearly and ensure clients understand care and service processes.
Receive, process, and track referrals within established timelines.
Follow up with clients, document outcomes, and communicate with providers.
Guide clients and families through transitions to additional or alternative care.
Serve as the primary contact for collaboration between primary care providers and behavioral health and psychiatry teams.
Work closely with therapists, prescribers, and community partners.
Participate in team meetings, share essential information, and carry out team recommendations.
Provide case management and skills-building services.
Offer group treatment and skills-building in accordance with treatment plans.
Assist clients in meeting engagement, outreach, and follow-up goals.
Comply with HIPAA, Oregon Administrative Rules, and confidentiality requirements.
Document services accurately and within required timelines.
Engage in professional development to enhance knowledge and practice.

Benefits

Medical insurance
Dental insurance
Vision insurance
403(b) retirement plan with 8% employer match
15 paid vacation days, increasing with milestone tenure
Accrued wellness days
Life insurance
Disability insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee discounts
Employee Assistance Program (EAP)
Wellness program
Tuition reimbursement program
Employee scholarship program
Certified student loan forgiveness work location
Potential eligibility for the National Health Service Corps (NHSC) Loan Repayment Program for qualifying licensed providers employed at accredited sites