Care Navigator

Via Link • New Orleans, LA

1d • Hybrid

About The Position

The Care Navigator provides direct, person-centered case management to clients accessing VIA LINK's Care Navigation Program, connecting individuals and families to housing, vital records, and other essential services. The Navigator operates within a two-tier service model (light touch and intensive touch), managing caseloads, tracking outcomes, and coordinating with community partners.

Requirements

• Bachelor's degree required.
• Experience in case management, social services, housing navigation, or a related human services field.
• Strong organizational skills and ability to manage a caseload across multiple service tracks.
• Ability to work within a structured approval framework for expenditures and program changes.
• Excellent written and verbal communication skills for both client-facing and partner-facing interactions.

Nice To Haves

• Familiarity with HMIS platforms preferred.
• Familiarity with Monday.com preferred but not required.

Responsibilities

• Manage an active caseload of approximately 20–25 clients, applying light-touch or intensive-touch service levels based on client need.
• Conduct intake, assessment, and ongoing case management.
• Coordinate referrals and services with partner organizations.
• Facilitate on-site partner services within program caps (10 clients/month).
• Process Louisiana birth-certificate (vital records) requests within program caps (10 orders/week; out-of-state orders accepted).
• Support disaster-related emergency housing navigation, including intake, eligibility screening (Louisiana residents, governor-declared disaster, client contact within 90 days post-disaster), and escalation of critical, same-night housing needs to the Program Manager or VP.
• Submit client-needs-fund requests for VP/CEO approval as needed; note that ongoing rental assistance is not covered, while minimal car repairs and reinstating suspended licenses may be considered.
• Maintain accurate, timely documentation of all client interactions and services.
• Follow current 211 referral criteria and escalate any proposed changes for required sign-off rather than implementing independently.
• Participate in ongoing program transition activities as operational systems continue to evolve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level