Child Care Navigator Specialist

BAKERRIPLEY•Austin, TX

6d•Onsite

About The Position

The Child Care Navigator Specialist supports the Capital Area Child Care Services team in serving families in Travis County through child care assistance and inclusion services. Under the direction of the Family and Community Engagement Supervisor, the specialist supports families through the child care assistance and case management process, communicating about eligibility, required documentation, service requests, program requirements, and available resources. The position is a primary point of contact for families, child care providers, and community partners, providing guidance throughout the application process and helping connect families with services beyond child care. Strong communication and customer service skills are essential; English-Spanish bilingual proficiency is preferred. The position is full-time, based at the 730 Capital Area location in Austin, Texas, with no local travel. Candidates should have a bachelor’s degree in a relevant field or an equivalent combination of education and experience, along with relevant experience supporting families and training adults or public speaking. The role requires technological proficiency, strong interpersonal, communication, and organizational skills, and the ability to manage multiple priorities independently.

Requirements

Bachelor’s degree from a four-year college or university, focusing on Early Childhood Development, Special Education, Psychology, Social Work, or a related field, or an equivalent combination of education and experience.
2–4 years of relevant work experience in a role supporting families.
2–4 years of experience training adults or public speaking.
Demonstrated professional experience using Office 365 applications, such as Outlook, Word, Excel, and SharePoint, and Microsoft Teams.
Proficiency navigating case management or customer service platforms, with the ability to learn new systems quickly.
Comfort using technology to manage client records, communicate with team members, and support service delivery.
Strong interpersonal, communication, and organizational skills.
Ability to manage multiple priorities independently.

Nice To Haves

Bilingual proficiency in English and Spanish.

Responsibilities

Build rapport and trust with families and child care providers by delivering respectful, professional customer service.
Provide case management for families receiving child care scholarships, maintaining accurate records, monitoring case statuses, and supporting families through changes in circumstances or program requirements.
Communicate with families about eligibility, required documentation, program policies, case actions, and complaint resolutions.
Provide clear and accurate information about child care assistance programs, early childhood development, and community resources.
Collect and track data to support program outcomes and funder reporting requirements.
Calculate income accurately to determine family eligibility and cost of care.
Enter and maintain timely, accurate data in internal systems and databases, including financial aid platforms.
Organize and maintain complete, compliant customer files in accordance with documentation standards.
Respond promptly to customer needs and help families navigate the child care assistance process.
Review customer-submitted documents and determine eligibility within required timeframes.
Perform other duties as assigned and comply with all policies and standards.
Build and maintain relationships with local child care providers and community organizations to support collaboration and service delivery.
Connect families with local community partners and services that address needs beyond child care.