Care Navigator

Behavioral Health Services North•Queensbury, NY

About The Position

BHSN is seeking a Care Navigator to support people who need help navigating complex social service systems and accessing appropriate resources. The role works with clients facing challenges such as mental health issues, substance abuse, or other barriers to independent living. The Care Navigator assesses individual needs, develops tailored plans, coordinates services, and advocates for clients so they can receive comprehensive support and work toward their goals. The position involves working in the community and collaborating with clients, families, caregivers, service providers, and community organizations. BHSN describes its workplace as offering personalized health coverage, paid time off, holiday pay, leadership coaching, training, opportunities for advancement, community discounts, and loan forgiveness. A Spanish version of the position description is available upon request.

Requirements

Associate degree or 2–5 years of experience in a related field.
Valid New York State driver’s license with a driving record acceptable to BHSN’s insurance carrier.
Reliable transportation for required travel.
Ability to work a flexible schedule to accommodate the needs of families.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Conduct thorough assessments to identify clients’ strengths, needs, preferences, and barriers to independent living.
Gather information from clients, families, caregivers, and other service providers to understand each client’s situation.
Liaise with community-based organizations, healthcare providers, government agencies, and other stakeholders to coordinate services and resources.
Facilitate referrals to external agencies or specialists for medical, behavioral health, housing, employment, education, or other supportive services as needed.
Perform other job duties as assigned.