Care Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• PTCB certification.
• Registered Pharmacy Technician; must be registered with the Board of Pharmacy.
• At least 2 years of pharmacy technician experience.
• Familiarity with general pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
• Ability to work objectively with a diverse group of people.
• Communication, organizational, administrative, and office skills.
• Proficiency in data entry and computer skills, verbal communication, and ability to learn the department’s software system.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to maintain HIPAA patient confidentiality.

Nice To Haves

• Associate degree or equivalent program from a two-year college or technical school, or a certificate program in pharmacy or healthcare.
• 2–4 years of experience in retail or specialty pharmacy.

Responsibilities

• Complete all assigned prescription work.
• Proactively call patients to schedule and coordinate medication deliveries.
• Collect copayments and perform related follow-up activities.
• Help ensure continuity of care and timely shipping of orders.
• Provide excellent phone customer service by answering general patient inquiries and directing clinical inquiries to the clinical staff pharmacists on duty.
• Use discretion and independent judgment when handling patient complaints, document incidents in the system, and forward them to appropriate staff members.
• Ensure prescriptions are billed in accordance with Medicare/DMEPOS regulations and that all required information is documented on the hard-copy prescription.
• Communicate information received from patients, physicians, insurance companies, or employees about patient care or needs to supervisors and managers.
• Maintain strict patient confidentiality, including HIPAA confidentiality.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with a match
• Paid time off
• Paid holidays
• Tuition reimbursement
• Company-paid life insurance
• Company-paid short- and long-term disability benefits
• $5,000 sign-on bonus for employees starting before December 31, 2026