Care Transition Coordinator

PurposeCare•Uptown Chicago, IL

About The Position

The Care Transition Coordinator is an experienced field marketer responsible for company growth. The role develops the company’s Home Health and Home Care presence within supportive living and home- and community-based residences. It generates new referrals by building relationships with area hospitals, healthcare systems, case managers, and other community resources. The coordinator is responsible for the complete referral process, including identifying home health needs, verifying benefits, and coordinating care. The position also supports company planning and growth, cultivates referral relationships, represents the agency professionally and compassionately, and prepares weekly reports on marketing activities. The coordinator must follow company policies and procedures, compliance requirements, and HIPAA regulations. The posting also describes ensuring schedules are completed to retain clients, hours, and caregivers, and communicating staffing and availability needs to the appropriate supervisor.

Requirements

Be at least 18 years old.
Have one year of Home Health/Home Care, marketing, or case management experience, or a combination of these.
Possess a valid driver's license.
Have a positive attitude, strong communication skills, and the ability to work independently.
Demonstrate excellent oral, written, and active listening skills.
Maintain confidentiality and meet assigned deadlines.
Demonstrate sound judgment and good decision-making skills.
Organize and prioritize work effectively.
Establish good working relationships internally and externally.
Be able to sit at a desk and listen effectively for long periods on the telephone.
Present a professional appearance and demeanor.
Be able to use office equipment and have proficient computer skills.
Be patient and friendly.
Be able to work evenings or weekends as required.
Pass a criminal background check and drug screen.
Uphold company policies and procedures, integrity, and fair-mindedness.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Participate in short- and long-range planning to achieve company goals and objectives.
Manage the complete referral process, including identifying home health needs, verifying benefits, and coordinating care.
Cultivate new and existing relationships that support company growth.
Represent the agency in a professional, prepared, and caring manner.
Prepare weekly reports on marketing activities.
Initiate and expand the referral network.
Comply with company compliance requirements and HIPAA regulations.
Ensure schedules are completed in a way that retains clients, hours, and caregivers.
Communicate staffing and availability needs to the appropriate supervisor.
Perform other duties as assigned.