Care Transition Coordinator

Option Care Health•Las Vegas, NV

2d•$67,023 - $111,697

About The Position

The Care Transition Coordinator is an experienced sales professional who sells Option Care products and services to patients discharging from hospital care. The coordinator educates patients, families, and facility staff about services and products available at an alternative care site, and helps ensure appropriate patient placement in home health care. This includes gathering preadmission information and coordinating with patients, internal intake teams, clinical staff, case managers, discharge planners, and other external partners to support an effective treatment plan and a smooth transition to home or an alternate site of care. The role also focuses on building relationships with referral sources and partnering with Account Managers to increase referrals and achieve sales goals. The position requires travel to partner facilities, community hospitals, and medical practices to promote services, process referrals, and provide education and training support.

Requirements

High school diploma and 2 years of experience in applicable home infusion or post-acute infusion services, or 1 year of similar experience with an associate’s degree or LPN.
Experience establishing and maintaining relationships with people at all organizational levels in the business community and with vendors.
Experience applying knowledge of standard practices for services offered and relevant applicable standards, such as URAC and ACHC standards.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience identifying operational issues and recommending and implementing strategies to resolve them and improve processes.
Reliable transportation that enables travel to care facilities, home visits, and multiple hospitals; if using a personal vehicle, a valid driver’s license and proof of insurance are required.
Ability to plan, organize, and make presentations.

Nice To Haves

Experience growing service provider partnerships.

Responsibilities

Maintain and grow relationships with referral sources to increase sales and patient starts, serving as a primary Option Care contact for education, assistance, and service.
Engage area service providers to sell Option Care services for patients being discharged and work with the clinical team to assess whether patients are appropriate candidates for alternative site care.
Educate patients, families, and facility staff about Option Care services and products using sales techniques.
Communicate with agency staff, medical teams, patients, and families throughout the discharge process to support implementation of an effective treatment plan.
Collect, review, complete, and obtain signoff for preadmission information.
Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicate with the Account Manager about opportunities, progress, and feedback related to promoting Option Care services.
Coordinate educational and promotional programs with the Account Manager and marketing staff for patients, caregivers, and referral sources.
Coordinate transitions with referral sources and internal partners, participate in data collection for therapy starts and patient tracking, and facilitate transfer of orders by phone, fax, or e-prescribing as needed.
Review patient medical records for pertinent medical history and primary and secondary insurance information, and communicate that information to patient registration.
Protect confidential patient and proprietary information and follow applicable legal safeguards.
Provide oversight and input to providers regarding patient transitions to home care.
Coordinate communication and serve as a point of contact with other providers.
Arrange for special medical supplies or appliances to be available.
Travel to partner facilities, community hospitals, and medical practice offices to sell services, process referrals, and provide education and training support.