Care Transition Coordinator

Option Care Health•Las Vegas, NV

21h

About The Position

The Care Transition Coordinator is an experienced sales professional who sells Option Care products and services to patients transitioning from hospital care. The role educates patients, families, and facility staff about receiving services at an alternative care site and helps ensure appropriate patient placement in the home health care setting. This includes gathering preadmission information and coordinating with internal intake teams and external partners, such as case managers and discharge planners, so the clinical team has the information needed to create and implement an effective treatment plan. The coordinator builds and maintains relationships with referral sources, works with Account Managers to grow referrals and meet sales goals, and coordinates patient transitions to home or alternate-site care. The role also communicates with providers and care teams, supports education and promotional programs, helps arrange special medical supplies or appliances, and maintains the confidentiality of patient and company information. The position requires travel to partner facilities, hospitals, and medical offices.

Requirements

High school diploma and 2 years of experience in applicable home infusion or post-acute infusion services, or 1 year of similar experience with an associate's degree or LPN.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Experience applying knowledge of standard practices for offered services and relevant standards, including URAC and ACHC standards.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience identifying operational issues and recommending and implementing process-improvement strategies.
Reliable transportation for travel to care facilities, home visits, and multiple hospitals; a personal vehicle requires a valid driver's license and proof of insurance.
Ability to plan, organize, and make presentations.

Nice To Haves

Experience growing service provider partnerships.

Responsibilities

Maintain and grow relationships with referral sources to increase sales and patient starts.
Represent Option Care as a key point of contact, providing education, assistance, and service to referral sources.
Sell Option Care services to area service providers to support care for patients being discharged.
Work with the clinical team to determine whether patients are candidates for alternative-site care.
Educate patients, families, and facility staff about Option Care services and products using sales techniques.
Communicate with agency staff, medical teams, patients, and families throughout discharge to support an effective treatment plan.
Collect, review, and complete preadmission information and obtain related signoff.
Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicate with the Account Manager about opportunities, progress, and feedback on promoting Option Care services.
Coordinate educational and promotional programs with the Account Manager and marketing staff for patients, caregivers, and referral sources.
Initiate care-transition coordination with referral sources and internal partners to support seamless transitions to home or alternate-site care.
Participate in data collection for therapy starts and patient tracking, including facilitating transfer of orders by phone, fax, or e-prescribing.
Review patient medical records for relevant medical history and insurance information and communicate it to patient registration.
Maintain confidentiality of patient and proprietary information and follow applicable legal safeguards.
Provide oversight and input to providers regarding transitions to home care.
Coordinate communication with other providers and arrange special medical supplies or appliances as needed.
Travel to partner facilities, community hospitals, and medical practice offices to sell services, process referrals, and provide education and training support.