Care Coordinator Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• Completion of a medical assisting program, documented by a certificate or official transcript; or medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
• At least four years of overall experience, including external experience.
• American Heart Association Basic Life Support (BLS) certification.
• Knowledge of medical terminology and the ability to apply it in job duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Ability to communicate effectively in speech and writing, including legible handwriting and clear, concise clinical reports.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service in interactions with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as an integral part of a patient care team.
• Ability to follow instructions and standard operating procedures.
• Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
• Ability to regularly learn and update clinical knowledge through training, continuing education, and related courses.
• Ability to learn and understand population health and disease-population concepts and practices, inventory methods, motivational learning, and customer relationship service concepts and practices.
• Commitment to Stanford Health Care’s C-I-CARE standards and patient- and family-centered interactions.

Responsibilities

• Demonstrate proficiency in Patient Care Coordinator II skills and model professional development within the team.
• Coordinate multifaceted patient care, including device-monitor scheduling, processing, preparation, and result tracking.
• Prepare for and assist with in-clinic procedures, and coordinate procedures with patients.
• Monitor and report laboratory results, blood pressure logs, weight logs, and other health tracking for medication management.
• Schedule peer-to-peer insurance authorizations for clinic visits, procedures, and testing; initiate and submit electronic medication prior authorizations.
• Coordinate and schedule appointments before hospital discharge.
• Perform additional higher-functioning duties as defined by the department.
• Coordinate transitional return-to-work assignments by matching participants with available work assignments.
• Use specialty third-party software or programs, such as CHOIR for pain and Glooko for endocrinology.
• For the Allergy Asthma Immunodeficiency Clinic, master-schedule providers and develop EPIC flowsheet builds for allergen-testing documentation.
• For Gynecology, serve as a superuser for Clinitek and Trophon medical devices.