Resident Care Coordinator-RN

The Goodman Group and Affiliates•STILLWATER, MN

About The Position

The Resident Care Coordinator (RCC) collaborates with the Director of Nursing to plan, organize, develop, and direct resident care services in accordance with applicable federal, state, and local requirements. The role supports the nursing department’s daily operations, including policies and procedures, quality assurance, equipment and budget planning, staffing, resident care, documentation, medication processes, and staff supervision. The RCC conducts and coordinates nursing care, assessments, service planning, admissions, transfers, discharges, clinical rounds, provider communications, and follow-up on resident needs. The position works with residents, families, health care providers, nursing staff, and interdisciplinary departments to maintain each resident’s care regimen. It also participates in personnel recruitment, training, performance management, complaint resolution, and regulatory surveys. The position has direct reports and supervisory responsibilities. Work may involve exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals. Physical demands include prolonged standing, lifting up to 50 pounds, and moving, lifting, or transferring residents, which may involve lifting up to 75 pounds. The role requires communication, concentration, visual acuity, hearing alertness, and the ability to perform tasks independently. The Lodge is part of The Lakes at Stillwater campus, which serves residents across a range of lifestyles and care levels. Team members are expected to deliver courteous, responsive, competent, timely, and caring Platinum Service®.

Requirements

Minimum of two years of nursing experience.
Current, active nursing license in the applicable state, in good standing.
Meet all applicable federal, state, and local requirements for the position.
Ability to make independent decisions and follow instructions.
Ability to deal tactfully with personnel, residents, families, visitors, government agencies and personnel, prospects, and the public.
Ability to work with ill, disabled, elderly, and emotionally upset people.
Ability to communicate effectively with supervisors, team members, prospects, residents, and families.
Knowledge of or proficiency with Microsoft Office Suite.
Ability to perform the physical and cognitive functions described, including prolonged standing, lifting, resident transfers, independent task execution, verbal communication, concentration with frequent interruptions, visual acuity, and hearing alertness.

Nice To Haves

At least one year of leadership or care coordination experience.
Experience in long-term care, assisted living, or a similar health care setting.

Responsibilities

Assist in developing, maintaining, communicating, and enforcing nursing department policies and procedures, including the safety program.
Maintain current written nursing references and coordinate nursing schedules with other services to support continuity of resident care.
Assist with ongoing nursing department Continuous Quality Improvement and Quality Assurance programs.
Recommend nursing department equipment needs and assist the Director of Nursing with budget and staffing plans.
Conduct daily nursing functions in accordance with applicable rules, regulations, and guidelines, and ensure assigned nursing personnel follow policies and procedures.
Admit, transfer, and discharge residents, documenting the care and services provided; participate in orientation of new residents and families.
Communicate with health care providers in a timely and appropriate manner and use nursing personnel according to care plans, resident wishes, and provider orders.
Complete daily clinical and environmental rounds, evaluate resident care, report significant events, and address issues with residents and families.
Participate in facility surveys and follow clinical programs for risk management, infection prevention, quality, and staff development.
Complete initial assessments and develop, review, update, and transcribe resident service plans based on nursing needs and new provider orders.
Communicate with health care providers about treatment plans, orders, and progress notes; review health records for treatments, medications, diets, and laboratory orders.
Arrange diagnostic and therapeutic services as ordered and in accordance with established procedures.
Provide written and oral shift reports regarding changes in resident condition and other activities; complete incident reports and required health record documentation.
Report discrepancies in provider orders, diet changes, or charting to the Director of Nursing and ensure documentation is clinically accurate.
Review interdisciplinary team documentation to determine whether service plans are followed, and inform nursing personnel about new admissions and care needs.
Ensure rooms are ready for new admissions, greet newly admitted residents, and notify attending practitioners and families of changes in resident condition.
Coordinate shift services and tasks with support personnel and interdisciplinary team members, including housekeeping, dining services, and nursing.
Assist in arranging resident transportation and third-party services.
Review medication administration records for completeness and order transcription accuracy; report concerns and dispose of drugs and narcotics according to procedures.
Assist with recruitment and selection, work assignments, scheduling, supervision, and development of nursing service personnel.
Monitor staff performance and support corrections through coaching, counseling, and discipline; collaborate with the Director of Nursing and Executive Director on performance issues.
Complete performance evaluations, investigate complaints and grievances, and work with the Director of Nursing on resolutions.
Help plan, conduct, and schedule required in-service and orientation training.