Resident Care Coordinator

Brookdale Senior Living Inc.•Eden, NC

About The Position

The Resident Care Coordinator provides direct supervision of caregiving within the community, ensuring residents are treated with respect and dignity, their individual needs are recognized, and their independence is encouraged. The role helps foster a homelike atmosphere and supports resident care operations, staff development, medication management, scheduling, documentation, safety, and communication with families and community professionals. The position works with community leadership and the Health and Wellness Director or designee to monitor resident health, respond to concerns and emergencies, coordinate services, maintain resident records, and support quality improvement. It also shares on-call duties as required and participates in community events.

Responsibilities

Directly supervises resident care staff, monitors job performance, collaborates on performance evaluations, coaches and counsels associates, and conducts and documents corrective action as needed.
Coordinates ongoing training and education for resident care staff.
Verifies associate time cards and weekly hours reports; completes nursing schedules to provide appropriate coverage within budget; arranges replacement staffing and maintains records of changes, requests, and irregularities.
Observes residents’ health status, addresses concerns within scope of practice, and promptly reports significant changes, medication or treatment reactions, and incidents to the Health and Wellness Director or designee.
Assists the Health and Wellness Director or designee with medication management, pharmacy orders, and required records; ensures medications are properly stored and medication areas are clean and organized.
May administer medication within scope of practice and regularly review the capabilities of residents who self-administer medication, following applicable state regulations.
Monitors staff medication administration, including frequent audits of medication administration records (MAR).
Records significant resident reactions and notifies community leadership about residents’ condition, responses to drugs or treatments, and significant incidents; promptly responds to resident emergency calls.
Communicates with families about residents’ personal needs and achievements, reminds families about scheduled physician, dental, or eye appointments, assigns vital signs to associates and monitors compliance, and ensures ancillary medical services are scheduled and followed through.
Assists with organizing and developing service plan reviews with appropriate resident care team members and families.
Participates in maintaining resident charts, reviewing resident assistant documentation, conducting monthly MAR reviews, setting up new resident records, and thinning records appropriately.
Participates in department quality improvement activities, including assigned quality assurance surveys.
Performs daily, weekly, and monthly safety and infection-control checks of the home and grounds, assisting community leadership with resident health and safety.
Participates in community functions, including family socials and open houses, and communicates with community professionals.
Shares on-call duties as required.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates outside California
Optional identity theft protection
Pet insurance
Paid time off for full-time associates
Paid holidays for full-time associates
Company-provided life insurance for full-time associates
Adoption benefit for full-time associates
Short- and long-term disability for full-time associates
Flexible Spending Accounts for full-time associates
Health Savings Account for full-time associates
Optional life and dependent life insurance for full-time associates
Optional accident, critical illness, hospital indemnity insurance, and legal plan for full-time associates
Tuition reimbursement for full-time associates
Eligible associates may receive an advance for naturalization application costs, up to $725 less applicable taxes and withholding, after at least one year with the company
Professional development and ongoing health and wellness programs