Resident Care Coordinator-RN

The Goodman Group, LLC•Stillwater, MN

About The Position

The Resident Care Coordinator (RCC) collaborates with the Director of Nursing to plan, organize, develop, and direct resident care services in accordance with applicable federal, state, and local standards, guidelines, and regulations. The role supports the nursing department’s operations, resident care, documentation, medication administration, staffing, and staff development, and has direct reports and supervisory responsibilities. The RCC works with residents, families, health care providers, nursing personnel, support departments, and the interdisciplinary team to coordinate individualized care and maintain residents’ overall care regimen. The position includes completing assessments and service plans, monitoring residents’ conditions and care, coordinating services and admissions, addressing concerns, and supporting quality assurance, safety, infection prevention, and regulatory compliance. The role may involve exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals. Physical activities include prolonged standing, lifting and transferring residents, exerting force to lift, push, pull, or carry, bending, stooping, stretching, twisting, sitting, reaching, and fine motor tasks. The work environment may include ambient room temperatures and lighting. Employees are expected to provide courteous, responsive, and quality service through the Platinum Service® program.

Requirements

At least two years of nursing experience.
Current, active nursing license in the applicable state, in good standing.
Meet all applicable federal, state, and local requirements for the position.
Ability to make independent decisions and follow instructions.
Ability to deal tactfully with personnel, prospects, residents, family members, visitors, government agencies and personnel, and the public.
Ability to work with ill, disabled, elderly, and emotionally upset people.
Effective communication skills sufficient to communicate with supervisors, team members, prospects, residents, and families.
Knowledge of or proficiency with Microsoft Office Suite.
Ability to execute tasks independently, communicate verbally and clearly, concentrate on moderate details despite frequent interruptions, and meet visual acuity and hearing alertness needs.
Ability to meet the physical demands of the role, including prolonged standing; lifting 50 pounds and potentially lifting or transferring residents weighing up to 75 pounds; exerting force to lift, push, pull, or carry; and bending, stooping, stretching, twisting, sitting, reaching, and fine motor tasks.

Nice To Haves

At least one year of leadership or care coordination experience.
Experience in long-term care, assisted living, or a similar health care setting.

Responsibilities

Assist in developing, maintaining, updating, communicating, and enforcing nursing department policies and procedures, including the safety program.
Maintain current written nursing references to support resident care.
Coordinate nursing service schedules with other services to maintain continuity of residents’ care.
Assist with ongoing nursing department quality improvement and quality assurance programs.
Recommend nursing department equipment needs and assist with preparing the department budget and staffing plan.
Conduct daily nursing functions in accordance with applicable rules, regulations, and guidelines, and ensure assigned nursing personnel follow department policies and safety procedures.
Admit, transfer, and discharge residents and document care and services provided.
Participate in orienting new residents and family members to the facility.
Communicate with health care providers in a timely and appropriate manner and coordinate treatment plans, orders, and progress notes.
Assign nursing personnel according to resident care plans, wishes, and health care provider orders.
Conduct daily clinical and environmental rounds, evaluate resident care, and report significant events.
Address issues raised by residents or family members and report significant issues to the supervisor.
Participate in facility surveys and inspections as requested by management.
Follow clinical programs concerning risk management, infection prevention, quality, and staff development.
Complete initial assessments and develop, update, review, and transcribe service plans for assigned residents.
Review health records, treatments, medication orders, diets, laboratory items, interdisciplinary notes, and progress documentation to support care planning and follow-up.
Arrange diagnostic and therapeutic services as ordered by health care providers and according to established procedures.
Communicate department policies and procedures to personnel, residents, and visitors.
Provide written and oral shift reports to nursing management concerning resident condition changes and other shift activities.
Complete and submit Risk Watch reports for resident or staff accidents and incidents to the Director of Nursing.
Complete and file assessments and other health record documentation, ensuring clinical accuracy and compliance with procedures.
Report discrepancies in physician orders, diet changes, charting, and related records to the Director of Nursing.
Inform nursing personnel about new admissions and care needs, ensure rooms are ready, and greet newly admitted residents.
Notify the resident’s attending health care practitioner and family when the resident’s condition changes.
Coordinate shift services and tasks with assigned support personnel and other interdisciplinary team members.
Assist in arranging resident transportation and third-party services.
Review medication administration records for completeness and accurate transcription of health care provider orders, and report concerns to the supervisor.
Dispose of drugs and narcotics according to established procedures.
Assist with recruiting and selecting nursing service personnel, developing assignments and duty schedules, and supervising nursing staff.
Support staff development; monitor staff performance and use coaching, counseling, and disciplinary methods to address performance and make corrections.
Collaborate with the Director of Nursing and Executive Director to resolve staff performance issues, including issues that may lead to termination.
Complete performance evaluations as directed.
Review complaints and grievances, investigate them, and work with the Director of Nursing on action plans and resolutions.
Participate in planning, conducting, and scheduling timely in-service and orientation training that meets state and federal requirements.
Follow facility policies and procedures and provide courteous, responsive, quality service to residents.