On-Call Coordinator

Cheer Home Care • La Jolla, CA

3d

About The Position

Cheer is a high-touch, client-focused home care company dedicated to delivering compassionate care with responsiveness and professionalism. The On-Call Coordinator oversees care operations outside standard business hours, ensuring continuity of care and supporting clients, families, caregivers, and facilities. This is an active role involving schedule management, real-time problem-solving, and decisions that directly affect client care. The posting notes that an RN, LVN, or MSW would be a good fit.

The position is salaried, with approximately 50% scheduled, agreed-upon work hours and 50% on-call triage hours. Scheduled evening work is Wednesday through Friday from 5:00 p.m. to 8:30 p.m., followed by on-call availability from 8:30 p.m. until 7:15 a.m. the following morning. On Saturdays and Sundays, the shift is 3:00 p.m. to 8:30 p.m., followed by on-call availability until 6:00 a.m. the following morning. Staff meetings occur Mondays at 9:15 a.m. and Wednesdays at 2:30 p.m., each lasting one hour. The coordinator is also on call from 5:00 p.m. on the day before a holiday until 8:00 a.m. on the day after the holiday. Mondays and Tuesdays are otherwise listed as days off.

Compensation is listed at $73,000–$75,000, based on experience, with an opportunity for performance-based bonuses. The company describes its culture as supportive and team-oriented and emphasizes the meaningful impact of the work.

Requirements

• Experience in home care, home health, healthcare staffing, or care coordination.
• Strong scheduling and logistics management skills.
• Ability to think quickly and make sound decisions independently.
• Excellent phone, text, and written communication skills.
• Comfort using scheduling software and documentation systems.
• High dependability, accountability, and follow-through.
• Ability to remain calm and handle high-pressure or urgent situations.

Nice To Haves

• RN, LVN, or MSW qualification.
• Experience in a fast-paced home care agency.
• Prior after-hours or on-call coordination experience.
• Familiarity with AxisCare or similar systems.

Responsibilities

• Serve as the primary point of contact for after-hours calls from clients, families, caregivers, and facilities.
• Manage and adjust caregiver schedules in real time in response to call-outs, emergencies, or changing client needs.
• Coordinate last-minute shift coverage by contacting available caregivers and, when needed, filling in for a shift.
• Provide care management support and resolve client or caregiver concerns.
• Complete and attend starts of care.
• Oversee hospital discharges.
• Conduct routine check-ins with caregivers and clients.
• Triage urgent situations and escalate them appropriately.
• Document interactions, schedule changes, and incidents clearly and promptly.
• Communicate important updates to the daytime team to maintain continuity of care.
• Uphold company standards, policies, and client expectations.

Benefits

• Competitive salary of $73,000–$75,000, based on experience.
• Opportunity for performance-based bonuses.
• Supportive, team-oriented culture.
• 401(k) with 4% matching.
• Health insurance through Anthem or Kaiser.
• Dental insurance.
• Vision insurance.
• Meaningful work making a real impact in people's lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed