Residential Coordinator (On Call)

Shelter House•Fairfax, VA

3d•$20•Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision at Fair Ridge Family Shelter, an 85-unit hotel shelter in Fairfax County serving households with minor children. The coordinator is the first point of contact for client needs and support and helps ensure the safe, efficient operation of the shelter, its front desk, and its facilities. The role includes crisis intervention, supporting residents’ basic needs, maintaining a positive living environment, and protecting the safety of residents and Shelter House property. The coordinator works closely with case managers and other staff to support residents’ service plans and maintain continuity across shifts. The position also involves documenting shelter activity, conducting inspections and rounds, maintaining supplies and linens, responding to emergencies, and helping with after-hours intakes, donations, and volunteer activities. Staff must report as scheduled regardless of circumstances, including inclement weather or highway congestion.

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.
Annual TB test required.

Nice To Haves

Bachelor’s degree in human services or a related field.
1 year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the shelter functions safely and maintain a safe environment for clients.
Monitor visitor check-in, front desk calls, and inquiries.
Conduct rounds and monitor the inside and outside of the building grounds.
Update the daily log with client interactions and other significant shelter events.
Work with case managers to reinforce clients’ service plans and communicate about client progress.
Complete shift exchanges with incoming and outgoing staff and report on the day’s activities.
Complete shelter log documentation in compliance with agency best practices.
Assess and provide for clients’ basic needs during the shift, including distributing household items and toiletries.
Perform residential cleaning, including light touch-ups and washing shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Conduct weekly unit inspections.
Maintain clients’ dignity and confidentiality during service delivery.
Maintain knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Conduct after-hours assessments and intakes for families seeking one-night-only shelter.
Accept donations and support shelter volunteer programs and events.
Participate in staff meetings and training as directed.
Ensure compliance with agency policies and best practices.
Use Google Suite applications and Microsoft products for day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather and highway congestion.
Exemplify Shelter House’s iCARE core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties deemed necessary to support the program and agency.