Residential Coordinator (On Call)

Shelter House•Fairfax, VA

2d•Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision at Fair Ridge Family Shelter, an 85-unit hotel facility with 344 beds serving Fairfax County households with minor children. The role is the first point of contact for client needs and support, and is responsible for crisis intervention, facilities management, front desk operations, and maintaining a positive living environment. The coordinator helps ensure the safety of shelter residents and Shelter House property. The position involves providing basic needs and support to clients, maintaining shelter documentation, coordinating with case managers, supporting donations and volunteer activities, and responding to emergencies. The coordinator must report as scheduled regardless of circumstances, including inclement weather or highway congestion. The role requires proficiency with Google Workspace and Microsoft products and adherence to Shelter House policies, best practices, and iCARE values. This is an on-call role based in Fairfax, Virginia, with a stated pay rate of $20 per hour. The job posting does not specify a regular shift or weekly schedule.

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Proficiency with Google Workspace applications, including email, calendar, Drive, and Docs.
Proficiency with Microsoft products.
Annual TB test is required.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.
Must report to work as scheduled regardless of circumstances, including inclement weather and highway congestion.

Nice To Haves

Bachelor’s degree in human services or a related field.
One year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the safe functioning of the shelter and maintain a safe environment for clients.
Monitor visitor check-in, front desk calls, and inquiries.
Conduct rounds and monitor the inside and outside of the building grounds.
Document client interactions and significant events in the daily log.
Work with case managers to support and reinforce client service plans and communicate about client progress.
Complete shift exchanges with incoming and outgoing staff and report on the day’s activities.
Complete Shelter House log documentation in accordance with agency best practices.
Evaluate and provide for clients’ basic needs while on shift, including distributing household items and toiletries.
Perform residential cleaning, including light touch-ups and washing shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Conduct weekly unit inspections.
Maintain client dignity and confidentiality during service delivery.
Maintain knowledge of and administer emergency procedures, including building evacuation, health emergencies, and safety management.
Conduct assessments and intakes for One-Night-Only families seeking shelter after hours.
Accept donations and support shelter volunteer programs and events.
Participate in staff meetings and training as directed.
Ensure compliance with agency policies and best practices.
Use Google Workspace applications and Microsoft products for day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather or highway congestion.
Exemplify Shelter House’s iCARE values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties as necessary to support the program and agency.