On-Call Coordinator

Cheer Home Care•San Diego, CA

17h•$73,000 - $75,000

About The Position

Cheer is a high-touch, client-focused home care company dedicated to delivering exceptional, compassionate care. The On-Call Coordinator oversees operations outside standard business hours, supporting clients and caregivers, ensuring seamless care delivery, and responding to urgent situations. This is an active coordination role involving schedule management, real-time decisions, and direct effects on client care—not a passive on-call position. An RN, LVN, or MSW is preferred. The role includes scheduled work hours and on-call triage hours. Scheduled shifts are Wednesday through Friday from 5:00 p.m. to 8:30 p.m., and Saturdays and Sundays from 3:00 p.m. to 8:30 p.m. On-call availability follows those shifts: Wednesday through Friday from 8:30 p.m. to 7:15 a.m. the next morning, and Saturday and Sunday from 8:30 p.m. until 6:00 a.m. the next morning. Staff meetings are held Mondays at 9:15 a.m. and Wednesdays at 2:30 p.m., each for one hour. On-call availability is also required from 5:00 p.m. on the day before a holiday until 8:00 a.m. the day after the holiday. Mondays and Tuesdays are otherwise designated as days off. This is a salaried position with compensation of $73,000 to $75,000 based on experience, with an opportunity for performance-based bonuses. The role is suited to someone dependable and accountable who stays calm under pressure, enjoys solving problems in real time, and communicates clearly with clients, caregivers, and the daytime team.

Requirements

Experience in home care, home health, healthcare staffing, or care coordination.
Strong scheduling and logistics management skills.
Ability to think quickly and make sound decisions independently.
Excellent communication skills by phone, text, and in writing.
Comfort with scheduling software and documentation systems.
High dependability and accountability.

Nice To Haves

RN, LVN, or MSW qualification.
Experience in a fast-paced home care agency.
Prior after-hours or on-call coordination experience.
Familiarity with AxisCare or similar platforms.

Responsibilities

Serve as the primary point of contact for after-hours calls from clients, families, caregivers, and facilities.
Manage and adjust caregiver schedules in real time in response to call-outs, emergencies, or changing client needs.
Coordinate last-minute shift coverage by contacting available caregivers and/or filling in for shifts.
Provide care management support and problem-solve client or caregiver concerns.
Complete and attend starts of care.
Oversee hospital discharges.
Complete routine check-ins with caregivers and clients.
Triage urgent situations and escalate them appropriately.
Document interactions, schedule changes, and incidents clearly and promptly.
Communicate important updates to the daytime team to support continuity of care.
Uphold company standards, policies, and client expectations.