On-Call Resident Coordinator

The Salvation Army Southern California • Anchorage, AK

1d • Onsite

About The Position

The On-Call Resident Coordinator at The Salvation Army’s McKinnell House monitors residents’ activities and helps maintain the safety and security of the shelter. The role may include providing para-professional counseling to homeless families as they work toward transitioning from homelessness to independent living. The position reports to the Program Manager and is classified as on-call and non-exempt.

The Coordinator reinforces program expectations, supports parents and children, assists residents with requests and job searches, oversees household duties, and conducts preliminary intakes as directed. The role also includes facility checks, call and incident documentation, and communication with clinical staff. Work takes place in a heated, ventilated institutional setting with a low noise level; personal protective equipment may be required under the Hazard Communication Plan.

Requirements

• High school diploma or equivalency.
• Two years of experience working with homeless populations; experience in a residential or shelter setting is preferred.
• Knowledge of housekeeping equipment and household cleaners.
• Ability to operate general office equipment, including computers.
• Knowledge and understanding of workplace confidentiality requirements.
• Demonstrated ability to manage time effectively and work harmoniously with clients, visitors, officers, and other personnel.
• Current CPR and first aid certification.
• Acceptable criminal history records.
• Ability to perform the essential duties with or without accommodation.
• Ability to speak, sit, walk, stand, bend, climb, kneel, twist, grasp, reach, handle, finger, push, and pull on an intermittent basis.
• Hearing and vision acuity at or corrected to within normal levels.
• Ability to lift up to 20 pounds, or more with assistance.
• Ability to operate a motor vehicle in daylight, darkness, or inclement weather.

Nice To Haves

• Experience working with homeless populations in a residential or shelter establishment.

Responsibilities

• Oversee facility safety precautions and regularly rotate security checks with other staff on assigned shifts.
• Answer incoming calls and maintain communication logs.
• Reinforce program policies and expectations; communicate child-supervision expectations to parents, provide parenting education and support, and enforce Child Safety Program policies.
• Complete and maintain facility incident reports as directed.
• Assist clients with questions and requests and provide clinical staff with feedback on client progress plans.
• Support residents’ self-sufficiency by assisting with job searches as requested, overseeing household duties, providing needed supplies, and checking task completion.
• Maintain competency by attending required meetings, trainings, and classes.
• Conduct preliminary intakes during evening, night, and weekend shifts as directed.
• Perform other related duties as assigned.

What This Job Offers

• Education Level: High school or GED