Business Systems Analyst Jobs

About The Position

Requirements

• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Strong customer-service orientation.
• Ability to use good judgment.
• High school diploma or general education degree (GED) required.
• Up to 5 years' related experience and/or training required with residential loan servicing experience and product management experience preferably in the areas of default loan servicing is preferred.
• Requires basic understanding of systems development lifecycle methodologies, XML, and modern technical architecture.
• Ability to read and comprehend complex instructions, detailed correspondence, and memos.
• Ability to write complex correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and leaders of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Working knowledge of and experience with Microsoft Office (Word, Excel, Visio and Outlook).
• Additionally, a beginner to intermediate working knowledge of XML, and an ability to extract and analyze data using beginner to intermediate SQL query statements.

Nice To Haves

• Previous experience with Sagent Loanserv and/or Black Knight MSP, IM, and PM strongly preferred.

Responsibilities

• Consults with Technical Product Manager and business personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Conducts change impact analysis to assess the potential implications of changes and documents c ustomer business functions and processes.
• Reviews the results of the analyses with the Technical Product Manager
• Assists the Technical Project Manager in identifying opportunities for improving business processes through information systems and/or non-system driver changes
• Assists in the preparation of proposals to develop new systems and/or operational changes
• Assists in the cost-benefit analysis of a recommended solution(s); plays a lead role in the execution of the selected solution(s), including monitoring of key milestones for delivery and end -user training.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
• Participates in user acceptance testing and testing of new system functionality.
• Provides technical assistance in training, mentoring, and coaching professional and technical staff.
• Develops training curriculum and conducts formal training sessions covering assigned systems module.

Benefits

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan