Business Systems Analyst Senior
About The Position
This senior-level Business Systems Analyst position is housed within the Application Software Development (ASD) Team and supports assigned projects within DHS, working closely with DHS OIS and partner agencies. The role focuses on capturing, verifying, documenting, and managing software requirements and their traceability throughout product development, testing, and delivery. The analyst works with business stakeholders and users to define requirements and specifications for system enhancements, new functionality, and new projects, and analyzes, designs, and evaluates computer systems to satisfy business requirements. The successful candidate helps implement and manage business-aligned IT services and ensures the application platform is high quality, secure, defect-free, and aligned with industry standards for development, testing, and deployment. The role involves collaborating with developers and quality teams, maintaining system and user documentation, advising OIS leadership and customers, and supporting government clients in meeting technical requirements and agency priorities. The position may also include backup support outside the primary function and other duties as assigned.
Requirements
- At least five years of experience in software requirements analysis and documentation.
- 11–15 years of experience stated in the short description.
- Bachelor’s degree in Information Technology or a related field, or equivalent experience.
- Ability to work with client personnel at all levels, from end users to managers, to obtain detailed system requirements.
- Excellent communication and writing skills, including the ability to facilitate working meetings, ask probing questions, interpret stakeholder feedback, and clearly document requirements at varying levels of detail.
- Critical-thinking and analytical skills.
- Experience creating system and user documentation.
- Working experience with Microsoft Office tools, including Word, Excel, and PowerPoint.
- Experience with modeling tools such as Visio and Balsamiq and requirements management tools such as Contour or Jira.
- Experience with Agile and SDLC methodologies.
- Ability to implement programming standards that support secure, defect-free applications.
- Adaptable, analytical, goal-oriented, driven, and self-starting.
Responsibilities
- Capture, verify, document, and manage software requirements and requirements traceability for product development, testing, and delivery.
- Work with business stakeholders and users to develop software requirements and specifications for system enhancements, new functionality, and new projects.
- Analyze, design, and evaluate computer systems to address business requirements; establish functional, non-functional, and performance specifications.
- Develop effective documentation guidelines and ensure project documentation meets established guidelines.
- Conduct business and technical presentations for customers and provide strategic advice to OIS leads, management, and customers.
- Communicate government policies, regulations, operational missions, and goals for assigned programs.
- Collaborate with developers and QA/QC teams to ensure business and system requirements are met and applications remain secure and defect-free.
- Support developers, test teams, and client stakeholders in the creation and implementation of requirements.
- Develop and update software documentation, user guides, design documents, requirements traceability matrices, release notes, process analyses, and standard operating procedures.
- Create process and system diagrams, ER diagrams, SOPs, and Visio network design drawings using available tools.
- Define and document processes for application developers and evaluate, design, and implement accepted programming standards for the SNAP E&T application and infrastructure.
- Plan, research, and recommend equipment, software tools, and related technologies.
- Use monitoring and performance analysis tools to troubleshoot and isolate application performance issues.
- Attend required training and provide backup support outside the primary position function as assigned.
- Perform other duties as assigned.
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What This Job Offers
Career Level
Senior
