Senior Business Systems Analyst

Zillow

7d • $107,200 - $180,200 • Remote

About The Position

Zillow Rentals connects renters with property owners and managers through advertising, leasing, and payment tools. The Integration Solutions team maintains partner integrations for listings, leads, touring, messaging, and applications, supporting hundreds of integrations across approximately 1.5 million rental units.

The Senior Business Systems Analyst provides technical leadership as an individual contributor on the Integration Solutions team. Working with product, engineering, support, and enterprise partners, this role resolves complex integration issues and develops documentation, tools, and monitoring to improve reliability and partner support. The position is remote, with employees working from a physical location of their choice that must be identified to the Company. U.S. employees may live in any of the 50 states, with limited exceptions.

The role is eligible for equity awards in addition to base salary. The listed annual base salary ranges vary by location: $112,800–$180,200 in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington, DC; and $107,200–$171,200 in Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia. Actual compensation may vary based on experience, performance, and location.

Requirements

• 5–8+ years of experience in solutions consulting, technical account management, implementation, integration support, or related work.
• Skill in XML, JSON, data mapping, and feed-based integrations, including the Multifamily Information and Transactions Standards (MITS) schema.
• Familiarity with APIs, REST, webhooks, and tools such as Postman; ability to interpret API documentation and investigate issues across systems. Production coding is not required.
• Ability to translate technical information into clear explanations for partners, engineers, and business leaders.
• Experience identifying patterns across issues and turning findings into practical process or system improvements.
• Ability to coordinate work across teams, manage competing priorities, follow issues through resolution, and document and share findings.
• Interest in developing and improving AI-assisted workflows that help teams work effectively.

Nice To Haves

• Experience in property technology, multifamily operations, or business-to-business software, including property management software, customer relationship management systems, internet listing services, or related integrations.

Responsibilities

• Lead investigation and resolution of complex integration issues, providing engineering teams with clear problem statements, reproduction steps, and supporting evidence.
• Lead partner discovery conversations, recommend integration approaches, and explain technical findings to technical and nontechnical audiences.
• Partner with Sales on technical discussions with enterprise prospects.
• Develop and improve AI-assisted knowledge and diagnostic tools for troubleshooting and knowledge sharing.
• Create and maintain integration guides, escalation playbooks, onboarding resources, and troubleshooting documentation.
• Improve operational tools and workflows, including Zendesk, Slack automations, Airtable, and monitoring dashboards.
• Analyze support trends and integration health signals to identify recurring issues, recommend root-cause improvements, and strengthen proactive monitoring.
• Define launch support plans, including documentation, escalation paths, monitoring, and known limitations; support partner onboarding and post-launch reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed