Business Systems Analyst Senior

Grainger Businesses•Lake Forest, IL

7d•$87,200 - $145,300•Hybrid

About The Position

The Warehouse Management Systems (WMS) team supports technology used in Grainger’s North American distribution centers and branch network. The team builds and supports systems for inventory movement, order fulfillment, warehouse automation, and network efficiency, partnering with operations to provide scalable and resilient solutions. This role focuses heavily on integration, defining and solving business requirements, code development and configuration, and documentation governance across a variety of technologies. The team supports systems and software including SAP EWM 7.0, S/4HANA for EWM, SAP WM, SAP GTS, Manhattan, Kafka, Connectship, Logistiview, and Dematic. The ideal candidate understands supply chain and warehouse management processes and technical integration between SAP and other applications, and values scalable, maintainable solutions and thorough documentation. The team aims to modernize and optimize supply chain technology through agile engineering and close business collaboration, using Generative AI and machine learning to anticipate disruptions, optimize inventory and flow, and accelerate issue resolution while maintaining governance and security. The position is not eligible for visa sponsorship. The role is hybrid, and a visit to a Grainger location is required before receiving Grainger-issued technology; this occurs during an onsite interview or on the first day, depending on the interview process.

Requirements

Bachelor’s degree.
Minimum 5 years of SAP experience with increasing responsibility in analysis, configuration, and testing.
Proficiency in 1–2 SAP modules.
Hands-on experience designing and implementing integrated SAP solutions.
Strong analytical thinking and root cause analysis skills.
Stakeholder communication skills.
Backlog refinement experience.
End-to-end process mapping experience.
Experience with Generative AI and knowledge of Machine Learning concepts.

Nice To Haves

Master’s degree in Business or Information Systems.
Preferred SAP experience in GTS, WM, Stockroom Management, and/or EWM.
SAP module training or certifications, such as SAP SD, MM, or S/4HANA.
Agile Product Ownership or Scrum Master certification.

Responsibilities

Independently configure system solutions for defined business requirements within an application.
Collaborate with product owners and business users to refine user stories.
Create, execute, and validate test cases for configuration and functional changes.
Document functional specifications and user procedures.
Troubleshoot common issues related to configuration, master data, and user errors.
Maintain security, compliance, and audit standards.
Identify inefficiencies in current configuration and process flows, contribute to process improvement, and track and improve system effectiveness and delivery process metrics.
Participate in release planning and ensure timely delivery of stories.
Provide functional configuration and testing expertise in core business systems; translate business requirements into functional specifications and support day-to-day system performance.
Lead solution design and cross-functional configuration work, serve as a subject matter expert, and improve key processes and standards.
Design and implement complex configuration solutions across integrated system processes, such as ECC into EWM or MM/SD into WM.
Lead requirement-gathering sessions and facilitate alignment across business and IT.
Perform root cause analysis and identify long-term fixes or design enhancements.
Act as a subject matter expert for specific functional areas or business processes.
Coordinate with developers, testers, and interface partners to deliver complete solutions.
Support test planning and execution, including defect triage and test coverage assurance.
Contribute to standardization of configuration and documentation practices.
Assist with evaluating emerging technologies, tools, or processes and advocate for adoption when valuable.
Mentor peers and junior-level talent.

Benefits

Medical, dental, vision, and life insurance coverage starting on day one of employment.
Six free sessions each year with a licensed therapist.
18 paid time off days annually for full-time employees, prorated based on employment start date.
Six company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period; employee contribution is not required.
Employee discounts.
Tuition reimbursement.
Student loan refinancing.
Free access to financial counseling, education, and tools.
Maternity support programs and nursing benefits.
Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
Incentive target of up to 10%, based on individual and company performance objectives.