Business Systems Analyst Senior
About The Position
Dhaka Technologies Limited Company (DTLC) is hiring a Business Systems Analyst Senior on behalf of the District of Columbia Department of Human Services (DHS). The role is housed within the Application Software Development (ASD) Team of the Office of Information Systems (OIS), supporting assigned DHS projects. The analyst will help implement and manage business-aligned IT services and ensure the application platform is high quality, free of defects, and consistent with industry standards for development, testing, and deployment. The position focuses on capturing, verifying, documenting, and managing software requirements and their traceability throughout product development, testing, and delivery. The analyst will work with business stakeholders and users to define requirements and specifications for system enhancements, new functionality, and new projects; analyze, design, and evaluate systems against business needs; establish functional, non-functional, and performance specifications; and maintain project and system documentation. The role also involves advising OIS leadership and customers, collaborating with developers and QA teams, supporting secure and defect-free application practices, and addressing application performance issues. The successful candidate will work closely with DHS OIS and partner agencies to meet their priorities and will provide backup support and perform other duties as assigned.
Requirements
- Bachelor's degree in Information Technology or a related field, or equivalent experience.
- At least 11 years of experience in requirements identification, use-case and scenario capture, and development of visual tools, analytical tables, and presentations.
- At least 11 years of strong analytical, time-management, detail-oriented, written and verbal communication capabilities.
- At least 11 years of experience in a Business Analyst or Business Data Analyst role, including requirements gathering and documentation.
- At least 11 years of experience with Microsoft Office and PowerPoint and with the Software Development Lifecycle.
- At least 10 years of hands-on experience in business process analysis, redesign, workflows, and complex logic.
- At least 10 years of experience gathering and documenting system and business requirements.
- At least 5 years of experience as a business analyst for a web-based case management, user portal, or data-capture application for human services.
- At least 5 years of experience with Agile and Scrum SDLC methodologies.
- At least 5 years demonstrating strong writing, communication, presentation, and interpersonal skills, including cross-functional work with senior management.
- At least 5 years of experience working collaboratively with developers, customers, project managers, and quality test analysts.
- Ability to work with client stakeholders at all levels, from end users to managers, to obtain detailed system requirements; facilitate working meetings; ask probing questions; interpret feedback; and translate it into documented requirements.
- Experience creating system and user documentation.
- Working experience with Microsoft Word, Excel, and PowerPoint.
- Adaptable, analytical, goal-oriented, driven, and self-starting.
Nice To Haves
- Experience with modeling tools such as Visio and requirements management tools such as Contour or Jira (listed as a plus).
Responsibilities
- Interview and collaborate with stakeholders at multiple management levels to elicit and obtain requirements.
- Capture, verify, document, and manage software requirements and requirements traceability.
- Develop requirements, workflows, and system analyses, including functional, non-functional, and performance specifications.
- Support developers, test teams, and client stakeholders in creating and implementing requirements.
- Develop and update software documentation, user guides, release notes, design documents, requirements traceability matrices, process analyses, and standard operating procedures.
- Create process and system diagrams, ER diagrams, and Visio network design drawings using available tools.
- Provide business and technical presentations for customers and strategic advice to OIS leads, management, and customers.
- Understand and communicate applicable government policies and regulations, operational missions, and program goals.
- Collaborate with Quality Assurance and Quality Control teams to help ensure applications remain secure and defect free.
- Evaluate, design, and implement accepted programming standards for the SNAP E&T application and infrastructure; define and document processes for application developers.
- Plan, research, and recommend equipment, software tools, and related technologies.
- Use monitoring and performance analysis tools to troubleshoot and isolate application performance issues.
- Attend required training and provide backup support outside the primary role as assigned.
- Perform other duties as assigned.
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What This Job Offers
Career Level
Senior
