Business Systems Analyst

Boys Town • Omaha, NE

8d • Onsite

About The Position

Join Boys Town as a Business Systems Analyst and help modernize and optimize business applications and processes. This collaborative role partners with stakeholders, end users, Agile development teams, and technology partners to gather requirements, analyze business needs, and deliver web-based solutions that support organizational goals. The position is onsite in Omaha, Nebraska.

The analyst reviews business systems and user needs, serves as a liaison among end users, vendors, and Information Technology personnel, and works with department managers and staff to identify operational objectives and requirements. The role develops supporting documentation, monitors system and business operations, plans for future needs, coordinates system implementations, resolves issues, trains and supports end users, provides reports, supports policy changes, and recommends workflows and process improvements.

The position requires a bachelor's degree or an equivalent combination of education and experience, and at least three years of relevant experience. On-call support and work outside traditional business hours—including early mornings, nights, weekends, and holidays—are required. The work is relatively sedentary in a normal office administrative environment with minimal exposure to physical risks. The role uses standard office equipment, including a computer or laptop, monitor, keyboard, and workstation.

Boys Town describes its mission as serving children, families, patients, and communities, and emphasizes a culture of belonging, respect, and inclusion. Benefits mentioned include reduced- or no-cost visits for services by Boys Town providers at Boys Town locations for employees and dependents enrolled in medical benefits, low- or zero-dollar copays on certain maintenance drugs, no-cost mental health visits with an in-network provider, a generous 401(k) or Roth 401(k) match, tuition reimbursement, parenting resources, and professional development opportunities.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• At least 3 years of experience in system analysis, gathering requirements, prioritizing, documenting, and developing plans.
• Proficiency in data analytics, including analyzing complex datasets, identifying trends, developing insights, and supporting data-driven decision-making.
• Familiarity with artificial intelligence concepts and tools, including practical application of machine-learning-enabled features in business systems, workflow automation, and process optimization.
• Understanding of business issues and data challenges.
• Strong knowledge of personal computers and Microsoft products.
• Knowledge of software or web development and web browsers.
• Ability to communicate articulately and professionally while maintaining appropriate confidentiality.
• High level of professionalism and interpersonal skills.
• Excellent critical-thinking, analytical, and problem-solving skills.
• Ability to work independently in a collaborative environment, meet deadlines, and multitask while maintaining quality standards.
• Ability to translate complex data into understandable conclusions and recommendations.
• Ability to continually increase personal and others’ technical competency through education and research in the field.
• Ability to prioritize based on organizational needs and shift priorities on short notice.
• Ability and availability to provide on-call support and work outside traditional business hours, including early mornings, nights, weekends, and holidays.
• Applicants must be currently authorized to work in the United States on a full-time basis; employment visa sponsorship is not offered.

Responsibilities

• Review, analyze, and evaluate business systems and user needs.
• Liaise between end users, vendors, and Information Technology personnel.
• Consult with department managers and staff to determine operational objectives and understand business functions.
• Gather information and evaluate output requirements to promote operating efficiency.
• Communicate and understand technical information related to existing and upcoming systems.
• Develop documentation covering requirements, business use cases, risks, recommendations, system design, and testing plans.
• Monitor system and business operations, anticipate future needs, plan to meet those needs, and document costs.
• Coordinate implementation of new systems and confer with managers and staff to resolve issues.
• Provide training and support to end users.
• Prepare reports for departmental data requests.
• Champion policy creation or revision.
• Recommend and facilitate workflows, forms, or processes that improve performance or streamline manual processes.
• Provide on-call support and work outside traditional business hours, including early mornings, nights, weekends, and holidays.
• Carry out activities and behaviors that reflect the values and principles of the Boys Town mission.

Benefits

• Reduced- or no-cost visits for employees and dependents enrolled in medical benefits for services performed by a Boys Town provider at a Boys Town location.
• Low- to zero-dollar copays on certain maintenance drugs through pharmacy benefits.
• No-cost mental health visits with an in-network provider.
• Generous match on a 401(k) or Roth 401(k) account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level