Business/Systems Analyst

CACI•Jessup, MD

3d•$75,200 - $158,100

About The Position

Join a high-impact team supporting critical intelligence community systems and applications. The Business/Systems Analyst blends systems analysis, technical support, and technical documentation to support reliable system operations, clear communication, and mission-focused enhancements. The role works with users, developers, and government stakeholders to translate technical needs into actionable insights, documentation, and solutions. Responsibilities include gathering and clarifying client requirements, analyzing business and system workflows, recommending solutions, producing functional design specifications, supporting users with complex inquiries and troubleshooting, and maintaining technical documentation across engineering, operations, testing, and user support. The role also contributes to onboarding and training junior team members, guiding help desk technicians, maintaining procedures and service-level agreements, and updating ticket tracking tools. The position requires an active NSA TS/SCI with Polygraph, a high school diploma or equivalent, and either an associate’s degree in a technical discipline or four additional years of relevant experience in place of the degree. Candidates must have at least five years of technical writing experience on programs or contracts of similar scope and complexity, at least three years of hands-on experience with AEA or Intelligence Community tools or capabilities, an understanding of product workflows in operational environments, and proficiency with MS Word, PowerPoint, and Visio. A bachelor’s degree, experience with JIRA, Confluence, and Microsoft products, and experience collaborating with developers on technical documentation and training materials are desired. This is a full-time, regular position requiring an active TS/SCI clearance with Polygraph. No travel is required. The proposed national average salary range is $75,200–$158,100. CACI describes a flexible time off benefit, learning resources, and a broad benefits package that includes healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Requirements

Active NSA TS/SCI with Polygraph.
High school diploma or equivalent.
Associate’s degree in a technical discipline, or four additional years of relevant experience in place of the degree.
At least 5 years of experience as a technical writer on programs or contracts of similar scope and complexity.
At least 3 years of hands-on experience with AEA or Intelligence Community (IC) tools or capabilities.
Solid understanding of product workflows in operational environments.
Proficiency with MS Word, PowerPoint, and Visio.

Nice To Haves

Bachelor’s degree from an accredited university.
Experience with JIRA, Confluence, and Microsoft products.
Background collaborating with developers to build technical documentation and training materials.
Strong command of grammar and ability to produce clear, structured, user-friendly technical writing across document types.

Responsibilities

Collect, clarify, and define client requirements and provide guidance on process best practices.
Conduct business and systems analysis to identify opportunities to improve workflows.
Partner with clients to understand needs and develop or recommend viable solutions.
Produce functional design specifications aligned with user and operational requirements.
Address complex user inquiries and follow up to support customer satisfaction.
Serve as a primary communication bridge to the customer CSC team for operational awareness.
Provide troubleshooting support for data flow issues, networks, hardware, and software.
Collaborate with end-users, management, IT personnel, vendors, and Government stakeholders.
Identify recurring user challenges and work with development, UX, and product teams to resolve them.
Prepare, review, update, and maintain technical documentation across engineering, operations, testing, and user support.
Write and edit installation guides, configuration documentation, how-to resources, system engineering documentation, code documentation, implementation guides, and end-user guides.
Maintain operations documents, manuals, SOPs, data definitions, and data flow documentation.
Manage and maintain an organized internal documentation library.
Coordinate document layout and design to meet 508 compliance standards.
Prepare reports, responses, and briefings for technical and non-technical audiences.
Support onboarding, training, assignment, and quality checks for junior team members.
Provide guidance and direction to help desk technicians.
Follow and maintain current AEA SOPs and Outreach SLAs.
Maintain and update ticket tracking tools.
Collaborate in a team-oriented, mission-focused environment.