Business Systems Analyst

RevSpring • Boston, MA

2d

About The Position

As a Business Systems Analyst, you apply developing experience to routine and nonroutine tasks and procedures, typically working with about a one-week horizon. You manage communications effectively and build productive internal and external relationships while supporting assigned products and clients. You apply learned concepts to business tasks with sound judgment, seek help from senior team members on complex issues, and independently resolve minor to moderate problems.

The role supports customer implementations and post-live engagements as a consultative resource. It involves learning product offerings and use cases, configuring client systems, investigating support tickets, building technical proficiency, managing assigned work, and contributing to team documentation and process improvement.

Requirements

• 2–5 years of experience in business systems analysis, technical support, or client configuration, applying developing experience to routine and nonroutine tasks.
• Ability to apply general instructions to routine work and follow detailed instructions on new projects and assignments, using judgment to seek help with complex issues.
• Ability to independently resolve minor to moderate problems.
• Strong information processing and communication skills.
• Ability to build productive internal and external working relationships.
• Specialized knowledge of standard application configurations and integrations across the Kyruus product suite, and ability to execute related tasks efficiently.
• Basic HTML, basic CSS, basic SQL, and intermediate JSON skills.
• Experience or proficiency with Swagger, Jenkins, Elasticsearch, JIRA, and Confluence.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Develop understanding of product offerings and functionalities, including more complex features and common product patterns and use cases.
• Handle low-complexity configurations independently and complete medium-complexity configurations with guidance from senior team members.
• Develop proficiency in client configuration using HUB and JSON editing.
• Investigate and resolve support tickets using product, configuration, and documentation knowledge, with assistance from senior team members as needed.
• Work toward identifying potential root causes, including configuration errors, data problems, or software defects.
• Seek guidance and learning opportunities to improve use of tools such as Jenkins, Data Dog, Big Query, and JSON for client issue resolution.
• Communicate technical information clearly and concisely and serve as a consultative resource on customer implementations and post-live engagements.
• Manage assigned workload with minimal supervision, escalate issues and seek clarification as needed, own individual project tasks, and strive to meet deadlines.
• Help maintain documentation and suggest improvements to team processes and efficiency.
• Participate in team meetings and knowledge-sharing sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level