Intern - Business Systems Analyst

Blue Cross & Blue Shield of Rhode Island•Providence, RI

About The Position

The Business Systems Analyst Intern supports Product Managers and cross-functional delivery teams at BCBSRI while developing practical experience in business and systems analysis. Under the guidance of experienced team members, the intern helps organize and document project and product intake, analyze current systems and processes, prepare roadmap and prioritization materials, track dependencies and decisions, and maintain product and delivery documentation. The internship offers exposure to healthcare technology, product planning, intake and prioritization, roadmap management, process improvement, system integrations, testing, and release activities. Assignments are designed to develop analytical, communication, and technical skills while contributing to active product initiatives. The intern is not expected to make product-priority decisions independently, own strategic roadmaps, approve complex requirements, or lead production-critical activities. The internship runs from January through August. The role requires the candidate to be local to Providence, Rhode Island. BCBSRI describes in-office, hybrid, and remote schedules depending on role; specific arrangements are not stated for this position. Residence in listed states may be permitted subject to Human Resources approval.

Requirements

Currently enrolled in an accredited bachelor's or master's degree program in Computer Science, Information Systems, Business Administration, Data Analytics, Healthcare Administration, or a related field.
Foundational analytical, critical-thinking, and problem-solving skills, with curiosity and willingness to ask questions.
Ability to organize information and communicate ideas clearly in writing, conversation, diagrams, and presentations.
Ability or willingness to learn current-state and future-state process-flow creation using Microsoft Visio or similar diagramming tools and established process-modeling conventions.
Basic proficiency with Microsoft Word, Excel, PowerPoint, Teams, and Outlook; willingness to learn Visio, Azure DevOps, and other enterprise tools.
Introductory knowledge of databases or SQL, or willingness to develop these skills during the assignment.
Ability to collaborate with people from different business and technical backgrounds and respond constructively to coaching and feedback.
Ability to manage assigned tasks, meet agreed deadlines, protect confidential information, and promptly escalate questions or risks.
Commitment to BCBSRI values, inclusive teamwork, and professional conduct.
Must be local to Providence, Rhode Island.

Nice To Haves

Interest in healthcare, health insurance, digital products, enterprise technology, or regulated industries.
Exposure through coursework or projects to product management, project or product intake, roadmaps, prioritization, Agile or Scrum practices, process mapping, software development lifecycles, or related concepts.
Introductory experience with SQL, Microsoft Visio or similar diagramming tools, Azure DevOps or another work-management platform, APIs, cloud platforms, or Salesforce.
Familiarity with data privacy, information security, HIPAA, or healthcare payer concepts.

Responsibilities

Develop foundational business analysis and requirements-management skills in a regulated healthcare environment.
Assist with stakeholder interviews, discovery sessions, and requirements workshops by preparing materials, capturing notes, and documenting follow-up items.
Gather and document product and project intake details, including the business problem, affected users, expected outcomes, urgency, assumptions, dependencies, risks, and supporting evidence.
Help prepare intake-review and prioritization materials by consolidating data, clarifying missing information, tracking open questions, and organizing requests against agreed evaluation criteria.
Support creation and maintenance of product roadmaps, initiative summaries, milestone views, dependency maps, and status updates.
Prepare materials for roadmap and portfolio reviews, record decisions and sequencing changes, and follow up on actions, risks, and dependencies.
Maintain product documentation, including product goals, outcome measures, initiative records, prioritization decisions, assumptions, decision logs, and stakeholder communications.
Analyze and document current-state business processes, systems, workflows, system interactions, business rules, and data movement; identify gaps, redundancies, dependencies, risks, and improvement opportunities.
Assist with future-state process models and system workflow diagrams, and compare them with current-state models to document proposed changes, expected benefits, impacts, assumptions, dependencies, and open questions.
Help transition prioritized initiatives into delivery by organizing requirements, process documentation, decisions, dependencies, and open questions; assist with user stories and acceptance criteria when needed.
Assist with impact analysis by documenting system dependencies, risks, assumptions, and traceability under the direction of a Business Systems Analyst, Product Owner, or Product Manager.
Use SQL with appropriate supervision and access controls to support basic data queries, validation, and source-to-target mapping.
Create and maintain intake records, product and process diagrams, roadmap support materials, data mappings, requirements logs, decision records, meeting notes, and test-support materials.
Collaborate with Product Managers, Product Owners, business partners, engineering, architecture, and QA to understand how opportunities progress from intake and analysis through prioritization, roadmap planning, delivery, and outcome measurement.
Support testing and release-readiness activities by drafting test scenarios, assisting with user acceptance testing, documenting defects, and validating expected outcomes.
Follow BCBSRI policies, security standards, and regulatory requirements, including those related to HIPAA, CMS, BCBSA, and handling sensitive information.
Complete assigned learning activities, participate in coaching and feedback sessions, and present a summary of completed work or lessons learned at the end of the assignment.
Perform other duties and developmental assignments as directed.