Intern - Business Systems Analyst

Blue Cross & Blue Shield of Rhode Island • Providence, RI

9d

About The Position

The Business Systems Analyst Intern supports Product Managers and cross-functional delivery teams at BCBSRI while developing practical experience in business and systems analysis. Under the guidance of experienced team members, the intern helps organize and document project and product intake, analyze systems and processes, prepare roadmap and prioritization materials, track dependencies and decisions, and maintain product and delivery documentation.

This developmental role provides exposure to healthcare technology, product planning, intake and prioritization, roadmap management, process improvement, system integrations, testing, and release activities. Assignments are designed to build analytical, communication, and technical skills while contributing to active product initiatives. The intern is not expected to independently make product-priority decisions, own strategic roadmaps, approve complex requirements, or lead production-critical activities. The internship runs from January through August and candidates must be local to Providence, Rhode Island.

Requirements

• Currently enrolled in an accredited bachelor's or master's degree program in Computer Science, Information Systems, Business Administration, Data Analytics, Healthcare Administration, or a related field.
• Foundational analytical, critical-thinking, and problem-solving skills, with curiosity and a willingness to ask questions.
• Ability to organize information and communicate ideas clearly in writing, conversation, diagrams, and presentations.
• Ability or willingness to learn to create current-state and future-state process flows using Microsoft Visio or similar diagramming tools and established process-modeling conventions.
• Basic proficiency with Microsoft Word, Excel, PowerPoint, Teams, and Outlook; willingness to learn Visio, Azure DevOps, and other enterprise tools.
• Introductory knowledge of databases or SQL, or willingness to develop these skills during the assignment.
• Ability to collaborate with people from different business and technical backgrounds and respond constructively to coaching and feedback.
• Ability to manage assigned tasks, meet agreed deadlines, protect confidential information, and escalate questions or risks promptly.
• Commitment to BCBSRI values, inclusive teamwork, and professional conduct.
• Must be local to Providence, Rhode Island.

Nice To Haves

• Interest in healthcare, health insurance, digital products, enterprise technology, or regulated industries.
• Exposure through coursework or projects to product management, project or product intake, roadmaps, prioritization, Agile or Scrum practices, process mapping, software development lifecycles, or related concepts.
• Introductory experience with SQL, Microsoft Visio or similar diagramming tools, Azure DevOps or another work-management platform, APIs, cloud platforms, or Salesforce.
• Familiarity with data privacy, information security, HIPAA, or healthcare payer concepts.

Responsibilities

• Develop foundational business analysis and requirements-management skills in a regulated healthcare environment.
• Learn how Product Managers evaluate requests, define problems and outcomes, prioritize opportunities, and translate product strategy into roadmaps and actionable work.
• Build practical experience with Agile ceremonies, current-state and future-state process modeling, system workflow documentation, data analysis, testing, and change-impact analysis.
• Assist with stakeholder interviews, discovery sessions, and requirements workshops by preparing materials, capturing notes, and documenting follow-up items.
• Gather and document project and product intake information, including business problems, affected users, expected outcomes, urgency, assumptions, dependencies, risks, and supporting evidence.
• Help prepare intake-review and prioritization materials by consolidating data, clarifying missing information, tracking open questions, and organizing requests against agreed evaluation criteria.
• Support the creation and maintenance of product roadmaps, initiative summaries, milestone views, dependency maps, and status updates.
• Assist with roadmap and portfolio reviews by preparing meeting materials, recording decisions, documenting sequencing changes, and following up on actions, risks, and dependencies.
• Maintain product documentation, including product goals, outcome measures, initiative records, prioritization decisions, assumptions, decision logs, and stakeholder communications.
• Analyze and document current-state business processes, systems, workflows, interactions, business rules, and data movement to identify gaps, redundancies, dependencies, risks, and improvement opportunities.
• Assist with future-state process models and system workflow diagrams, and compare them with current-state models to document proposed changes, benefits, impacts, assumptions, dependencies, and open questions.
• Organize requirements, process documentation, decisions, dependencies, and open questions to support the transition of prioritized initiatives into delivery; assist with user stories and acceptance criteria when needed.
• Assist with impact analysis by documenting system dependencies, risks, assumptions, and traceability under the direction of experienced team members.
• Use SQL, with appropriate supervision and access controls, for basic data queries, validation, and source-to-target mapping activities.
• Create and maintain intake records, product and process diagrams, roadmap support materials, data mappings, requirements logs, decision records, meeting notes, and test-support materials.
• Collaborate with Product Managers, Product Owners, business partners, engineering, architecture, and QA across intake, analysis, prioritization, roadmap planning, delivery, and outcome measurement.
• Support testing and release readiness by drafting test scenarios, assisting with user acceptance testing, documenting defects, and validating expected outcomes.
• Follow BCBSRI policies, security standards, and regulatory requirements, including expectations related to HIPAA, CMS, and BCBSA, and handle sensitive information appropriately.
• Complete assigned learning activities, participate in coaching and feedback sessions, and present a summary of completed work or lessons learned at the end of the assignment.
• Perform other duties and developmental assignments as directed.

Benefits

• Flexible work arrangements, including remote and hybrid opportunities.
• Paid time off.
• Tuition reimbursement.
• Student-loan repayment assistance.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Programs supporting mental health and well-being.
• Competitive pay.
• Bonuses and investment plans.
• Additional paid time to volunteer.
• Employee growth and development.

What This Job Offers

• Career Level: Intern