Business Systems Analyst, IT Water Quality

Aquarion Water Company•Monroe, CT

8d•Hybrid

About The Position

The Business Systems Analyst, IT Water Quality serves as the primary technical owner and system administrator for Aquarion Water Authority’s Laboratory Information Management System (LIMS). The role connects information technology and environmental science, working with the Water Quality department to improve sample tracking, automate laboratory workflows, integrate instruments, and support regulatory compliance for municipal water and wastewater monitoring. The analyst works with end users to understand and document business processes and functional requirements, then collaborates with IT staff and third-party AMS support providers to identify and deliver cost-effective solutions. The role administers and configures LIMS, develops system enhancements and reports, supports laboratory personnel, manages vendors and projects, and maintains validated, auditable systems and environmental quality data. The position is full-time, benefit-eligible, and exempt. It reports out of the Monroe, Connecticut office. After three months of successful employment, the position is eligible for a hybrid schedule of three days in the office and two days remote; business needs may require on-site work for specific periods. Applicants must be eligible to work in the United States immediately; the employer will not sponsor work authorization. Employment is contingent on successful pre-employment screenings, including drug screening where permitted by law.

Requirements

Bachelor’s degree in Computer Science or a related field.
ERP experience or exposure in the utility industry; SAP is preferred.
Knowledge of ABAP.
Understanding and configuration experience with LIMS applications; water quality systems are preferred.
Experience maintaining, designing, and enhancing static and dynamic tables.
Experience maintaining, designing, and implementing reports and enhancements.
Experience integrating data with other applications, including GIS, SAP, and mobility technology for field use.
Understanding and configuration experience with compliance monitoring applications.
Experience with data integration troubleshooting, including failed imports.
Fluency in VGL and VB Script programming languages.
Knowledge of C# and SQL databases.
Understanding of Visual Studio and the .NET platform.
Fluency in Microsoft SQL Management Studio.
Understanding of water quality monitoring programs and state and federal requirements.
Familiarity with laboratory methodologies, sampling procedures, and compliance monitoring.
Understanding of drinking water rules and regulations and CMDP state reporting.

Nice To Haves

Experience creating Business Requirements Documents (BRDs), Systems Requirements Documents (SRDs), and use case documentation.
Knowledge of systems development lifecycle (SDLC) methodologies and change management processes and software such as ServiceNow or Cherwell.
Ability to support change through collaboration, brainstorming, asking questions, and creative problem-solving.
Ability to provide management with accurate, timely status, risk, and issue reporting.
Experience or exposure to alternative analysis and process workflow diagrams.
Ability to adjust priorities as situations change.
Openness to feedback and desire to further develop skills.
Experience with budgeting, financial forecasting, and long-range planning.
Environmental science or laboratory background.

Responsibilities

Maintain, configure, and optimize LIMS metadata, including templates, workflows, lifecycle states, sample points, and user access controls.
Manage relationships and workstreams with external service providers and LIMS support vendors.
Serve as the subject matter expert for resolving system bugs, data anomalies, and connectivity issues.
Build, test, and deploy system enhancements, VGL scripts, ET customizations, and report templates using LIMS native toolsets.
Collaborate with the Water Quality Laboratory Department and analysts to translate physical sampling protocols into digital workflows.
Support operational and compliance reporting, including State and Electronic Data Deliverables (EDDS) and Monthly Operational Reports (MORs).
Troubleshoot end-user issues, analyze data anomalies, and provide ongoing technical support to laboratory personnel.
Facilitate status meetings and strategy sessions with business subject matter experts and in collaboration with vendor product roadmaps.
Ensure systems comply with federal and state safe drinking water regulations, environmental laboratory standards, and security standards.
Coordinate Automated Systems Compliance Reviews (ASCRs), manage audit trails, and preserve a validated state for data audits.
Establish backup, disaster recovery, and archiving procedures for environmental quality data.
Train lab technicians, field samplers, and utility managers on system navigation.
Create and update Standard Operating Procedures (SOPs), system validation scripts, and change control logs.
Manage enhancement requests and ongoing system maintenance.
Prioritize fit-to-standard approaches and existing applications or technology before considering enhancements or new technology.
Manage and execute projects such as LIMS upgrades and enhancements, ensuring adherence to schedules.
Build working relationships with business and IT partners and maintain awareness of technical and industry developments.
Perform technical coding to create reports and functionality according to customer needs.
Maintain, design, and enhance static and dynamic tables, reports, and integrations involving ERP, LIMS, compliance monitoring software, GIS, SAP, and field mobility technology.