Business Systems Analyst, IT Water Quality

Aquarion Water Company•Monroe, CT

9d•$120,000 - $130,000•Hybrid

About The Position

The Business Systems Analyst, IT Water Quality serves as the primary technical owner and system administrator for Aquarion Water Authority’s Laboratory Information Management System (LIMS). The role connects information technology with environmental science, working with the Water Quality department to optimize sample tracking, automate laboratory workflows, manage instrument integration, and support regulatory compliance for municipal water and wastewater monitoring. The analyst works with end users to understand and document business processes and functional requirements, and collaborates with IT staff and third-party support providers to identify and present cost-effective solutions. The position administers and configures LIMS and compliance-monitoring applications, supports data integrations and reporting, troubleshoots issues, and manages system enhancements, vendors, and projects. It also supports training, procedures, system validation, audit readiness, and the protection and recovery of environmental quality data. The role is full-time, benefit-eligible, and exempt, with a salary range of $120,000 to $130,000. It reports out of the Monroe, Connecticut office. After three months of successful employment, the position is eligible for a hybrid schedule of three days in the office and two days remote. Business needs may require on-site work for specific periods, with adjustments communicated in advance.

Requirements

Bachelor’s degree in Computer Science or a related field.
Experience or knowledge related to utility-industry ERP systems; SAP is preferred.
Knowledge of ABAP.
Understanding and configuration skills for LIMS applications; water quality systems are preferred.
Ability to maintain, design, and enhance static and dynamic tables, reports, and enhancements in LIMS.
Experience with data integration between LIMS and other applications, including GIS, SAP, and mobile technology for field use.
Understanding and configuration skills for compliance-monitoring applications, including tables, reports, enhancements, and LIMS integrations.
Fluency in VGL and VB Script, and knowledge of C#.
Knowledge of SQL databases and the Visual Studio and .NET platform.
Fluency with Microsoft SQL Management Studio.
Understanding of water quality monitoring programs and state and federal requirements.
Familiarity with laboratory methodologies, sampling procedures, and compliance monitoring.
Understanding of drinking-water rules and regulations and CMDP state reporting.
Ability to manage projects and collaborate with business and IT partners.

Nice To Haves

Experience creating Business Requirements Documents, Systems Requirements Documents, and use-case documentation.
Knowledge of systems development lifecycle methodologies and change-management processes and software, such as ServiceNow or Cherwell.
Ability to support change through collaboration, brainstorming, asking questions, and thinking creatively.
Ability to provide management with accurate, timely reporting on status, risks, and issues.
Experience or exposure to alternative analysis and process workflow diagrams.
Ability to adjust priorities as situations change.
Openness to feedback and desire to further develop skills.
Experience with budgeting, financial forecasting, and long-range planning.
Environmental science or laboratory background.

Responsibilities

Maintain, configure, and optimize LIMS metadata, including templates, workflows, lifecycle states, sample points, and user access controls.
Manage relationships and workstreams with external service providers and LIMS support vendors.
Serve as the subject matter expert for resolving system bugs, data anomalies, and connectivity issues.
Build, test, and deploy system enhancements, VGL scripts, ET customizations, and report templates using native LIMS tools.
Work with the Water Quality Laboratory Department and analysts to translate physical sampling protocols into digital workflows.
Support operational and compliance reporting, including State and Electronic Data Deliverables (EDDS) and Monthly Operational Reports (MORs).
Troubleshoot end-user issues, analyze data anomalies, and provide technical support to laboratory personnel.
Facilitate status meetings and strategy sessions with business subject-matter experts, including coordination with vendor product roadmaps.
Ensure the system complies with applicable federal and state safe drinking water regulations, environmental laboratory standards, and security standards.
Coordinate Automated Systems Compliance Reviews, manage system audit trails, and maintain a validated state for data audits.
Establish backup, disaster recovery, and archiving procedures for environmental quality data.
Train laboratory technicians, field samplers, and utility managers on system navigation.
Create and update Standard Operating Procedures, system validation scripts, and change-control logs.
Manage enhancement requests and ongoing system maintenance.
Prioritize fit-to-standard and existing applications or technology before considering enhancements or new technology.
Manage and execute projects, such as LIMS upgrades and enhancements, to meet schedules.
Build working relationships with business and IT partners and keep current with technical and industry developments.
Perform technical coding to create reports and deliver functionality according to customer needs.