Business Manager Jobs

About The Position

Requirements

• Bachelor's degree or equivalent work experience.
• One to four years of client management experience.

Nice To Haves

• Proficiency with CRM platforms, including Salesforce, and client relationship management tools.
• Two or more years of experience in customer success, account management, client relationship management, sales, or consultative customer-facing roles.
• Ability to manage multiple priorities and navigate a fast-paced, evolving environment.
• Knowledge of business banking deposits, payments, treasury management, and digital money movement banking solutions, or ability to quickly develop product expertise.
• Experience supporting Business Banking, Treasury Management, Payments, and/or Money Movement products and services.
• Proven ability to drive client adoption, engagement, retention, and revenue growth.
• Strong consultative selling, relationship management, and presentation skills.
• Experience analyzing client usage trends and leveraging insights to influence client outcomes.
• Ability to identify client needs and connect clients to additional products, solutions, or services.
• Strong problem-solving and critical-thinking skills, including the ability to resolve complex client issues.
• Ability to influence without authority and drive results through partnership and collaboration.
• Self-starter with strong organizational skills, learning agility, and a passion for delivering exceptional client experiences.

Responsibilities

• Build and maintain strong relationships with assigned client accounts, serving as a trusted advisor throughout the client lifecycle.
• Own the post-activation relationship beginning on Day 30 and remove client usage blockers to accelerate time-to-value.
• Monitor client engagement and feature utilization to drive adoption, increase usage, and achieve key success milestones.
• Conduct proactive, trigger-based outreach to increase feature usage, mitigate attrition risk, and improve retention.
• Identify expansion opportunities and partner with Digital Sales and banking teams to transition qualified referral opportunities.
• Manage client renewals and support initiatives that strengthen long-term client loyalty and relationship growth.
• Provide consultative guidance and product expertise to help clients maximize the value of Business Banking and Money Movement solutions.
• Share client insights and feedback with Product, Marketing, Sales, and Operations teams to enhance the customer experience.
• Partner with internal stakeholders to improve operational standards, service quality, and client satisfaction.
• Evaluate processes and recommend improvements that support scalable growth, client success, and business performance.

Benefits

• Healthcare coverage, including medical, dental, and vision
• Basic term and optional term life insurance
• Short-term and long-term disability coverage
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation, from two to five weeks depending on salary grade and tenure
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• Pension