Manager, Automotive Business Operations

AAA Mountain West Group • Walnut Creek, CA

1d • $132,465 - $165,580 • Hybrid

About The Position

The Manager, Automotive Business Operations develops and executes strategic initiatives based on business case analysis and leads continuous process improvement for the AAA Automotive Division, including Emergency Roadside Service (ERS), Car Repair, and other Member Services. The role manages a team of direct reports and supports strategic project execution, planning, and product operations across the division. It leads change management initiatives using Agile methodologies to implement product changes, contractor Service Level Agreements (SLAs), and new business plans, and uses cross-divisional data to make actionable ROI recommendations for short- and long-term initiatives.

This hybrid role requires three days per week in the Walnut Creek, California office and permits working from home two days per week.

Requirements

• Bachelor’s degree, or qualifying equivalent experience as specified: at least 9 years of related experience without a bachelor’s degree.
• At least 5 years of progressive experience in business operations, corporate strategy, management consulting, project/program management, or M&A advisory; alternatively, 3 years of experience with a master’s degree.
• At least 3 years of direct people-management experience overseeing direct reports.
• Demonstrated ability in corporate strategy, strategic planning, business case development, P&L management, financial modeling, ROI analysis, and producing actionable insights.
• Proven proficiency in people management, team leadership, and executive alignment.
• Demonstrated ability in program management, Agile, PMP principles, change management, and process optimization.
• Knowledge and execution experience in vendor governance, contractor management, and Service Level Agreements.
• High proficiency in product operations, data analytics, risk mitigation, and strategic problem-solving.
• Excellent written and verbal communication skills and ability to influence cross-functional teams and executive leadership.

Nice To Haves

• Automotive, logistics/operations, or technology experience.
• Master’s degree.

Responsibilities

• Drive divisional strategy and long-range strategic planning in alignment with executive leadership goals.
• Organize, lead, and facilitate cross-functional project teams evaluating or implementing Automotive technology solutions, products, and platforms.
• Lead business case development and feasibility studies for new divisional initiatives, platforms, and operational investments.
• Support divisional financial goals and P&L management through cost-benefit evaluations, pricing studies, and ROI analyses.
• Execute and analyze the Automotive strategic plan, including evaluating operational efficiency, technology solutions, and service quality.
• Manage strategic projects and cross-functional programs using formal methodologies, including Agile, PMP principles, and change management.
• Measure and monitor key performance indicators, analytics insights, and operational risks; prioritize reporting and analytics needs.
• Analyze business initiatives to determine financial impacts and success against established metrics.
• Recommend business capabilities and resources to meet overall objectives; serve as a subject matter expert on divisional policies and procedures and provide field support and SOP communications.
• Lead process optimization workstreams to streamline workflows, close procedural gaps, and mitigate operational risks or policy non-compliance.
• Represent Automotive and act as a liaison on cross-functional process improvement, best-practice implementation, and technology assessment teams.
• Maintain communications with internal and external teams regarding automotive operations, processes, and procedures.
• Partner with IT, HR, Legal, Marketing, Accounting, and Safety to align project goals, secure resources, and support delivery.
• Oversee contractor strategy, capacity planning, and SLAs across internal automotive and external service-provider networks.
• Manage, coach, and mentor direct reports focused on strategy, projects, and product management.
• Deploy departmental resources to meet operational needs and build a high-performing team through clear objectives, continuous feedback, and professional development.

Benefits

• Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
• $1-for-$1 401(k) company match up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly; depending on position, an additional 24 hours per year may be earmarked for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager