Business Analyst Jobs

About The Position

Requirements

• Bachelor's degree from an accredited college or university in Information Technology, Computer Science, or a closely related field; additional experience may substitute for the degree as specified in the posting.
• Knowledge of Microsoft desktop systems and Microsoft Office products.
• Knowledge of Microsoft SQL Server or a similar platform for system integrations, system support, and reporting.
• Knowledge of assigned department operations and services and general City of Boca Raton services.
• Knowledge of standard office practices and procedures, business English usage and spelling, and IT business software system functions, including implementation, configuration, diagnostics, troubleshooting, and documentation best practices.
• Oral and written communication skills, including explaining technical concepts to non-technical audiences and preparing technical documentation.
• Critical-thinking skills, including using logic and reasoning to evaluate solutions and approaches to problems.
• Interpersonal skills to communicate and collaborate with team members, departments, and third-party vendors.
• Intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to write professional letters, memos, emails, reports, support documentation, manuals, and policies.
• Ability to establish and maintain effective working relationships with coworkers, vendors, and City officials.
• Ability to manage multiple activities, maintain attention to detail, prioritize requests, and resolve problems.
• Ability to work independently or as part of a team and organize and complete projects.
• Ability to work a flexible schedule that includes weekdays, weekends, and evenings for occasional on-call support and after-hours projects or upgrades.
• Ability to conduct independent research, interpret technical documents, draw conclusions, develop technological solutions, and recommend or take appropriate actions on complex IT problems.
• Ability to organize data, think logically, analyze issues, and propose solutions.
• Ability to establish and follow detailed work procedures, develop system training materials, and prepare complex reports using system data.

Nice To Haves

• Three years of experience in application administration for a large organization.
• One year of experience in business process management workflows using SharePoint, Laserfiche, or similar workflow software.
• One or more certifications in an IT specialty such as business process design, data science, security, cloud computing, project management, or Oracle.

Responsibilities

• Implement systems and lead continuous-improvement efforts, including updates, upgrades, integrations, process improvements, and operational changes.
• Test and implement technology solutions.
• Attend assigned department staff meetings, manage multiple projects, provide progress reports, and serve as the primary liaison between IT and assigned departments.
• Work with assigned departments to create electronic forms and business workflow solutions.
• Develop and document business requirements and project plans, participate in enterprise resource planning, and assess future departmental needs.
• Configure technical environments, perform system upgrades, and implement or assist with maintaining system security.
• Implement and maintain interfaces between computer systems.
• Manage cloud application infrastructure and coordinate with third parties to ensure system operation and uptime.
• Coordinate and assist with vendor testing of software upgrades.
• Train assigned department users to use systems successfully, minimize errors, and troubleshoot as needed.
• Develop and update end-user and system documentation and maintain compliance with IT system standards.
• Participate in disaster recovery testing and planning.
• Monitor system activity and take appropriate action to minimize downtime.
• Identify and troubleshoot issues and provide resolutions.
• Work with the network team to maintain and upgrade servers supporting assigned departments.
• When assigned to Fire Rescue Services, create and maintain documentation for code, processes, and software applications; write, test, and debug code; assist with application development and support; collaborate with developers, designers, and project managers; and keep programming skills and technology knowledge current.
• Perform related tasks as required.