Associate Principal Business Analyst, CRED Applications & Programs
About The Position
The Associate Principal Business Analyst on the Credentialing, Registration, Education and Disclosure Regulatory (CRED) Applications & Programs team provides operational and functional application support through data analysis, reporting, and cross-functional collaboration. The role works with technology teams and business stakeholders to resolve complex issues, improve processes, and support application stability. It is an established individual-contributor position under moderate supervision. The position supports application releases and production operations, maintains user entitlements and access data, and assists with information and records management in accordance with organizational policies and procedures. It collaborates in person and virtually in support of FINRA’s mission of investor protection and market integrity. The work environment is hybrid, with defined in-person presence requirements; occasional travel and some extended hours may be required.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business Analytics, or a related field is preferred.
- At least four years of relevant professional experience.
- Working knowledge of SQL, including query review and minor modifications.
- Strong analytical and problem-solving skills, including experience investigating data and system issues.
- Experience developing and analyzing reports, dashboards, and operational metrics.
- Ability to gather, document, and validate business and functional requirements.
- Experience supporting applications, including testing, issue resolution, and production support.
- Experience with user access administration, entitlement reviews, compliance-related processes, and information governance activities.
- Strong communication, organizational, and time-management skills.
- Ability to collaborate across teams and independently manage multiple priorities.
Responsibilities
- Develop, maintain, and analyze recurring operational, service-level, and ad hoc reports and visualizations to monitor program performance and inform business decisions.
- Act as a liaison among business users, technology teams, vendors, and internal stakeholders to support issue resolution, operations, and business initiatives.
- Gather, document, and validate business and functional requirements to align project deliverables with end-user needs and organizational objectives.
- Participate in regression testing and post-deployment validation for application releases.
- Monitor system dashboards and application monitoring tools to identify, triage, and escalate issues to management as appropriate.
- Provide advanced support for complex operational issues escalated by the FINRA Support Center, resolving and documenting cases, incidents, and inquiries.
- Investigate data discrepancies and review system performance to support application stability and operational effectiveness.
- Maintain user entitlements and access data for applicable applications and conduct periodic entitlement audits for compliance and data integrity.
- Support Information and Records Management activities in accordance with organizational policies and procedures.
- Demonstrate FINRA’s values and collaborate in support of FINRA’s mission of investor protection and market integrity.
Benefits
- Comprehensive health, dental, and vision insurance.
- Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and related accidental death and dismemberment insurance.
- Short- and long-term disability, long-term care, business travel accident, and legal insurance.
- Immediate participation and vesting in a 401(k) plan with company match; eligibility for an additional FINRA-funded retirement contribution.
- Tuition reimbursement.
- Commuter benefits.
- Adoption assistance, backup family care, and surrogacy benefits.
- Employee assistance and wellness programs.
- Paid time off starting at 15 days and increasing with service up to 25 days.
- Five personal days and nine sick days, prorated in the first year where applicable.
- Two volunteer service days for employees on a full-time schedule.
- Military, jury duty, bereavement, voting and election official, family-care, childbirth, and parental leave, subject to the stated eligibility terms.
- Nine paid holidays for full-time employees.
- Employees may be eligible for a discretionary bonus; non-exempt employees are eligible for overtime pay in accordance with applicable law.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
