Associate Principal Business Analyst, CRED Applications & Programs

FINRA•Rockville, MD

12d•$83,900 - $180,400•Hybrid

About The Position

The Associate Principal Business Analyst on the Credentialing, Registration, Education and Disclosure Regulatory (CRED) Applications & Programs team provides operational and functional application support through data analysis, reporting, and cross-functional collaboration. The role works closely with technology teams and business stakeholders to resolve complex issues, advance process improvements, and maintain application stability. It is an established individual-contributor position performed under moderate supervision. The position develops and analyzes recurring operational, service-level, and ad-hoc reports and visualizations; supports business and technology stakeholders with requirements gathering and issue resolution; and contributes to application releases through regression testing and post-deployment validation. It also provides advanced production support, manages user entitlements and access data, conducts entitlement audits, and supports information and records management in accordance with organizational policies and procedures. The role is based in a hybrid work environment with defined in-person presence requirements. Occasional travel and some extended hours may be required. FINRA offers a location-dependent salary range, with listed ranges from $83,900 to $180,400. Employees may be eligible for a discretionary bonus and a broad benefits package including insurance, retirement contributions, tuition reimbursement, commuter benefits, and paid leave.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Analytics, or a related field is preferred.
A minimum of four years of relevant professional experience is required.
Working knowledge of SQL, including query review and minor modifications.
Strong analytical and problem-solving skills, including experience investigating data and system issues.
Experience developing and analyzing reports, dashboards, and operational metrics.
Ability to gather, document, and validate business and functional requirements.
Experience supporting applications, including testing, issue resolution, and production support.
Experience with user access administration, entitlement reviews, compliance-related processes, and information governance activities.
Strong communication, organizational, and time-management skills; ability to collaborate across teams and independently manage multiple priorities.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, Business Analytics, or a related field.

Responsibilities

Develop, maintain, and analyze recurring operational, service-level, and ad-hoc reports and visualizations to monitor program performance and inform business decisions.
Liaise among business users, technology teams, vendors, and internal stakeholders to facilitate issue resolution, operational support, and business initiatives.
Gather, document, and validate business and functional requirements to align project deliverables with user needs and organizational objectives.
Participate in regression testing and post-deployment validation for application releases.
Monitor system dashboards and application monitoring tools to identify, triage, and escalate issues to management as appropriate.
Resolve and document complex cases, incidents, and inquiries escalated by the FINRA Support Center; investigate data discrepancies and review system performance.
Maintain user entitlements and access data for applicable applications and conduct periodic entitlement audits to support compliance and data integrity.
Support Information and Records Management activities in accordance with organizational policies and procedures.
Demonstrate FINRA’s values and collaborate in person and virtually in furtherance of FINRA’s mission of investor protection and market integrity.

Benefits

Discretionary bonus eligibility.
Comprehensive health, dental, and vision insurance.
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and related accidental death and dismemberment insurance.
Short- and long-term disability insurance, long-term care insurance, business travel accident coverage, and legal insurance.
Immediate participation and vesting in a 401(k) plan with company match.
Eligibility to participate in an additional FINRA-funded retirement contribution.
Tuition reimbursement.
Commuter benefits.
Adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.
Paid time off starting at 15 days and increasing with years of service up to 25 days.
Five personal days and nine sick days.
Two volunteer service days based on a full-time schedule.
Military, jury duty, bereavement, voting and election official, care of a family member, childbirth, and parental leave.
Nine paid holidays for full-time employees.