Business Analyst

CSpring • Indianapolis, IN

10d

About The Position

CSpring is a purpose-driven consulting firm specializing in data strategy, data engineering, and data analytics for public- and private-sector clients. The Business Analyst works with business and technical stakeholders to elicit, analyze, document, and validate requirements and support data quality, testing, and solution delivery. The role includes work with state partners and agencies, data engineering, QA, reporting, and project management teams, with a focus on Healthcare, Social Services, Medicaid, and related program data. The analyst helps translate business needs into requirements and implementation-ready work, supports validation and issue resolution, and coordinates user training and acceptance testing.

Requirements

• At least 5 years of experience as a Business Analyst, Systems Analyst, or in a related role supporting Healthcare, Social Services, Medicaid, or data analytics programs.
• At least 3 years of experience eliciting, analyzing, documenting, and validating business, functional, technical, reporting, and data requirements.
• At least 3 years of experience creating documentation such as business requirements, user stories, use cases, process flows, data mapping notes, meeting notes, and requirements traceability.
• At least 2 years of strong analytical, problem-solving, and critical-thinking skills, including the ability to understand complex business processes and identify gaps, risks, and dependencies.
• Ability to translate business needs into implementation-ready requirements, acceptance criteria, test scenarios, and actionable work items for technical teams.
• Excellent written and verbal communication skills, including the ability to facilitate meetings, ask effective questions, and communicate with business users, technical teams, and leadership stakeholders.
• Ability to manage multiple priorities, coordinate across teams, and deliver high-quality work in a fast-paced environment.
• Proficiency with Microsoft Word, Excel, SharePoint, Visio, and related requirements documentation, analysis, and collaboration tools.
• Knowledge of Medicaid, Healthcare, Social Services, CMS reporting, member eligibility, provider, claims, or related program data.

Nice To Haves

• Experience with data warehousing, reporting, dashboards, data profiling, data quality validation, or analytics solution delivery.
• Familiarity with SQL, relational databases, metadata tools, lineage, data mapping, or ETL/data integration concepts.
• Experience with Agile delivery, backlog management, sprint planning, demonstrations, and collaboration with product owners or project managers.
• Experience developing training materials, facilitating user training, and supporting adoption of new reports, dashboards, workflows, or business solutions.

Responsibilities

• Lead requirements discovery sessions with state partners and business stakeholders to gather, clarify, and validate functional, technical, and reporting requirements.
• Partner with State agencies and data engineering, QA, reporting, and project management teams to translate business needs into requirements, acceptance criteria, and implementation-ready work items.
• Analyze information from work sessions, source documentation, and data research to develop complete, accurate, and well-structured requirements.
• Create and maintain business requirements, user stories, use cases, process flows, data mapping notes, and requirements traceability documentation.
• Support analysis of Healthcare and Social Services data, including Medicaid enrollment, eligibility, provider, claims, member access, and related program data, to define business rules, reporting needs, data quality expectations, and validation scenarios.
• Identify, document, and help triage data anomalies or requirement gaps, collaborating with cross-functional teams to drive timely resolution.
• Provide cases and business context to data analysts for profiling and validation, review findings, and assess alignment with Healthcare, Social Services, Medicaid, CMS, and program-specific guidelines.
• Develop and coordinate user training, demonstrations, and knowledge-transfer sessions to support adoption of solutions, reports, dashboards, and business processes.
• Coordinate user acceptance testing by supporting test planning, business test scenario development, stakeholder participation, issue tracking, and UAT sign-off for new solutions and enhancements.

Benefits

• Support, autonomy, and community, with a stated commitment to employee growth.
• Purposeful projects that improve systems serving real people.
• Strategic, hands-on work involving data architecture, documentation, client workshops, and solution delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed