Sr. Business Management Analyst

AbbVie • North Chicago, IL

23h • $84,500 - $162,000

About The Position

As part of AbbVie’s IR Business Operations team, the Sr. Business Management Analyst supports the Business Technology Solutions (BTS) Information Research (IR) organization across software licensing and maintenance, professional services, and scientific knowledge resources. This centralized operations role supports the broader Business Operations & Insights function by coordinating invoice processing, contracting, recovery activities, reconciliations, accruals, reporting, and process documentation while providing clear, accurate, and responsive service to stakeholders.

Requirements

• Bachelor’s degree and 5 years of experience, or a master’s degree and 4 years of experience.
• Strong diligence and ability to accurately validate data, documentation, funding, and process requirements.
• Collaborative, service-oriented communication style and ability to engage stakeholders at various levels and across functions.
• Inquisitive, resolution-minded approach, including comfort asking clarifying questions, identifying gaps, and driving follow-up to closure.
• Ability to manage multiple requests, deadlines, renewals, and stakeholder follow-ups while maintaining organization and transparency.
• Strong written communication skills for concise updates, process guidance, and stakeholder-facing messages.

Nice To Haves

• Experience with software licensing, professional services, procure-to-pay, and contract support.
• Experience with SAP, Clarity, Smartsheet, SharePoint, ServiceNow, PowerPoint, Microsoft Teams, and CoPilot.
• Proficiency in Excel, Power BI dashboard reporting, and analytical skills.
• Familiarity with purchase orders, shopping carts, SOWs, POCNs, RCEs, WBS elements, cost centers, accruals, recovery entries, or financial policy guidance.
• Experience supporting project managers, portfolio managers, finance partners, vendors, or cross-functional business stakeholders.
• Experience improving business processes, documenting standard work, and creating training materials.

Responsibilities

• Monitor, triage, and process intake requests for software licensing and maintenance, scientific knowledge resources, and professional services, ensuring required process, funding, procurement, vendor, and evaluation documentation is complete before submission.
• Trigger and track renewal notifications at least 90 days before expiration; follow up on scope, funding, business ownership, quotes, and required documentation to help prevent service interruption.
• Submit and monitor shopping cart requests through SRM (SAP) and track purchase order execution through completion.
• Provide reporting, analytics, dashboarding, and operational insights.
• Maintain accurate licensing, asset, vendor, contract, purchase order, funding, stakeholder, and expiration data for downstream use.
• Support year-end accrual and purchase order closure activities by consolidating input, reviewing data for accuracy, preventing duplication, following up on missing information, and assisting with final submission preparation.
• Coordinate invoice processing across systems, including routing approvals, confirming payment actions, supporting credit memo requests, and following up on open invoice entries.
• Partner with stakeholders to troubleshoot financial process issues, identify root causes, recommend practical solutions, and improve customer experience for Business Operations processes.
• Update process documentation, maintain standard work, create training materials, and support continuous improvement.

Benefits

• Paid time off, including vacation, holidays, and sick time.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Eligibility to participate in short-term incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior