Business Insights Analyst, Apple Store Online Operations

Apple • Austin, TX

15h

About The Position

The Business Insights Analyst will join Apple Store Online Operations’ Workforce Strategy & Analytics group. The role supports the analytical foundation of Apple Store Online Operations by helping business partners understand performance challenges, contributing to metrics frameworks that drive accountability, and translating data into clear, actionable insights. Working alongside analytics and data engineering teammates, the analyst will develop and maintain KPIs, dashboards, and reporting infrastructure that keep operational teams aligned and informed. The work connects day-to-day data to business outcomes and supports the performance of Apple’s largest store.

Requirements

• Bachelor’s degree in business, finance, operations, engineering, information systems, or a related field, or 5+ years of equivalent professional experience in analytics, business planning, or strategy and operations with demonstrated impact.
• Strong business acumen and quantitative depth, including the ability to connect data to operational outcomes using structured problem solving, scenario modeling, and sensitivity analysis.
• Ability to translate findings into clear narratives that support decision-making and continuous improvement.
• Experience contributing to KPI and metrics development, including understanding operational needs, documenting definitions, validating calculation logic, and translating requirements into analytical solutions.
• Strong SQL proficiency and working experience with Python or equivalent scripting for data analysis and manipulation.
• Ability to communicate findings clearly to technical and non-technical audiences.
• Ability to take initiative, build trust, and develop strong working relationships across teams in a matrixed organization, contributing to shared goals without direct authority.
• Ability to approach ambiguous problems with curiosity and structure, break complex challenges into analytical questions, and deliver well-reasoned, actionable recommendations.

Nice To Haves

• Familiarity with KPI and performance management frameworks such as OKRs or operational scorecards, and interest in how data infrastructure supports tracking and accountability at scale.
• Familiarity with cloud-based data warehousing platforms such as Snowflake.
• Interest in applying AI tools and techniques, including anomaly detection, forecasting, or natural language querying, to enhance analytics workflows and decision-making.
• Background in workforce analytics, digital operations, or retail operations, with understanding of how staffing, volume, efficiency, and customer experience metrics shape business performance.
• Strong organizational skills and ability to manage multiple deliverables while maintaining attention to detail and clear communication as priorities shift.
• Experience with data visualization and BI tools such as Tableau, Looker, or equivalent platforms, and interest in designing accessible, actionable dashboards and reporting solutions.

Responsibilities

• Support business partners in understanding operational performance challenges.
• Contribute to KPI and metrics frameworks that drive accountability.
• Translate data into clear, actionable insights and recommendations.
• Develop and maintain KPIs, dashboards, and reporting infrastructure alongside analytics and data engineering teammates.
• Engage business partners to understand operational needs, document metric definitions, validate calculation logic, and translate requirements into analytical solutions.
• Use structured problem solving, scenario modeling, and sensitivity analysis to connect data with operational outcomes.
• Communicate analytical findings to technical and non-technical audiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level