Business Insights Analyst
About The Position
The Business Insights Analyst works directly with the VP, Business Insights & Analytics to improve how Crunch understands its business. This is an analytical strategy role focused on turning business questions into structured analysis and translating member and club data into clear, actionable executive insights. The Business Insights & Analytics team supports franchise operations, member experience, finance, marketing, innovation, people and culture, and real estate, working across technology, operations, and franchise strategy. The analyst supports daily and recurring executive reporting; investigates the drivers of performance across membership, retention, and ancillary services; and helps develop trustworthy reporting infrastructure that combines internal, third-party, and market data. The role also supports pricing and real estate modeling and uses AI and agentic workflows to accelerate analysis while validating outputs for accuracy. The position is based in New York, NY, with a hybrid schedule requiring three days per week in the office. It reports to the VP, Business Insights & Analytics and has no direct reports.
Requirements
- Bachelor's degree required.
- 2 to 5 years of experience in an insights, analytics, FP&A, or consulting role; strategy, management, and technology consulting experience qualify.
- Strong SQL skills.
- Working fluency in at least one BI or reporting platform: Tableau, Power BI, Looker, or Domo.
- Comfort with Microsoft Office, especially Excel and PowerPoint.
- Hands-on experience and genuine curiosity using AI and agentic tools to accelerate analytical work, with judgment to validate and challenge their outputs.
- Structured thinking and the ability to explain analytical methods and simplify complex analysis for leadership.
- Comfort working amid ambiguity and asking appropriate questions.
- Curiosity to investigate unusual data and ownership beyond task completion.
Responsibilities
- Support daily and recurring executive reporting, explaining what drives key metrics and presenting analysis in a clear, actionable format.
- Translate business questions into structured analyses of performance across membership, retention, and ancillary services.
- Conduct ad hoc deep dives and investigate unusual numbers until their causes are understood.
- Help build reporting infrastructure that combines internal data with third-party and market data sources.
- Capture and prepare member data for analysis and executive use, and work with engineering and data teammates to validate underlying data.
- Support development of models for pricing strategy and real estate site scoring.
- Build local agentic workflows to accelerate analytical work and identify, investigate, and correct inaccurate AI outputs before they reach executives.
- Support ad hoc projects and special initiatives as directed by leadership and business needs.
- Travel as required for club visits, business meetings, and other position-related responsibilities; travel frequency is not specified.
Benefits
- Performance-based annual bonus eligibility.
- Generous, flexible paid time off.
- 401(k) plan with discretionary matching opportunities.
- Medical, dental, and vision benefits.
- Health savings and flexible spending accounts.
- Basic life and AD&D insurance.
- Short-term and long-term disability coverage.
- Employee Assistance Plan with confidential counseling and support services.
- Education assistance program.
- Free Crunch gym membership across clubs nationwide for active employees.
- Milestone Anniversary Recognition program.
- Flexible work-from-home options; flexible work hours may be available depending on office and job function.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
