Business Systems Analyst (Client Data & Operations)

Salmon Group

23h • Remote

About The Position

Salmon is hiring a Business Systems Analyst to build processes and tooling that improve client data quality and make Operations’ output measurable. The role owns client data verification and update processes end-to-end, from diagnosing existing gaps through designing and implementing solutions. It will develop and evolve an internal Creatio module used daily by the Operations team, working across business, technology, and data to improve operational efficiency, data quality, and automation.

The analyst will optimize manual client data verification and update processes; define user scenarios and workflow logic for the Creatio module; identify bottlenecks, redundant work, and automation opportunities; and translate business requirements into functional and system requirements while supporting implementation with Engineering. The role also defines and tracks operational metrics using SQL and collaborates with Operations, Compliance, Customer Service, Antifraud, and Engineering to align requirements and build end-to-end processes.

The position is remote, with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8).

Requirements

• At least 3 years of experience as a Business Analyst, System Analyst, Business Systems Analyst, or in a similar role.
• Strong experience analyzing, designing, and optimizing business processes, including AS-IS/TO-BE mapping, using BPMN or similar visualization tools.
• Experience with internal IT systems, translating business needs into functional and system requirements, and supporting implementation with Engineering.
• Working-level SQL skills to independently investigate data, test hypotheses, and identify root causes.
• A data-driven approach, including the ability to define and analyze operational metrics, assess process efficiency, and propose improvements independently.
• Working English for business communication, including discussing processes, aligning requirements, and working with international teams.

Responsibilities

• Analyze, design, and optimize business processes for manual client data verification and updates.
• Develop and continuously improve an internal Creatio module for Operations, including user scenarios and workflow logic.
• Identify process bottlenecks, redundant manual work, and opportunities for automation.
• Gather business requirements and translate them into functional and system requirements.
• Support implementation of business and system requirements with the Engineering team.
• Define and track operational metrics, including processing speed, queue status, verification status, and process efficiency.
• Use SQL to analyze data and identify root causes.
• Collaborate with Operations, Compliance, Customer Service, Antifraud, and Engineering to align requirements and build end-to-end processes.

Benefits

• Stock option plan with four-year vesting and a 25% cliff after the first year.
• Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8).
• Company-provided tools and equipment.
• Medical insurance support for the employee and family through co-funding or reimbursement, depending on location and subject to policy limits.
• Access to an internal mental health support specialist.
• 22 vacation days, Philippine public holidays, and 15 sick days.
• Opportunities to learn and share expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications.
• Company-sponsored trips to Manila to meet and work with the team in person.
• High-performing teams can earn a dedicated beach house week in Southeast Asia.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed