M&A Digital Channel Business Analyst

M&T Bank•Wilmington, DE

6d•Hybrid

About The Position

Wilmington Trust’s Institutional Services division is undergoing a strategic digital transformation to grow revenue through digital-first trust and agency products, move from a product-centric to a client-centric operating model, expand from market-specific to global solutions, and reduce the cost to serve. The Digital Business Analyst will support the evolution of Mergers & Acquisitions (M&A) deal administration capabilities and the associated Institutional Services suite of tools. The role supports product vision and roadmap execution, backlog hygiene, requirements documentation, and measurement of enhancement outcomes across client- and employee-facing solutions. The successful candidate will conduct structured discovery, produce clear and comprehensive deliverables, and collaborate with business, product, technology, operations, risk, and compliance stakeholders. The position supports digital product development and experience delivery, user-centered solution validation, requirements and testing, and consideration of risk, controls, compliance, and operational needs. The role is hybrid, with four days in the office within the M&T/Wilmington Trust footprint; remote work may be considered for candidates based out of that footprint. The position is located in Wilmington, Delaware. The annual pay range is $78,700 to $131,100 USD.

Requirements

At least five combined years of higher education and/or experience in business, technology, or a related field.
Business analyst experience supporting digital products, platforms, or technology-enabled business processes.
Strong analytical and problem-solving skills, including the ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis.
Strong written and verbal communication skills and ability to engage effectively with business, technology, operations, product, risk, and compliance stakeholders.
Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, well-structured documentation.
Ability to work effectively in ambiguous, fast-paced, or evolving environments.
Client-centric mindset and ability to balance user needs, business outcomes, operational efficiency, and control requirements.

Nice To Haves

Bachelor’s degree or equivalent experience in business, technology, or a related field.
Experience supporting UI/UX discovery, screen flows, requirements, and delivery.
Experience with digital experience user measurement and metrics.
Experience with business process modeling tools such as Lucidchart or Visio.
Understanding of digital security and access management concepts, including login, authentication, identity verification, and account security controls.
Knowledge or experience specific to M&A.
Familiarity with Agile delivery and tools such as Jira or Confluence.
Certifications or coursework in business analysis, Agile, or similar.

Responsibilities

Elicit and document product requirements from key stakeholders.
Document existing business processes through interviews and observation.
Document screen flows and user journeys.
Support reviews of wireframes, prototypes, and proposed screen flows.
Translate user experience feedback into updated requirements.
Define and track success metrics for new features and enhancements, including adoption, usage, completion, errors, and operational efficiency.
Support User Acceptance Testing (UAT).
Facilitate issue triage.
Document feature traceability from requirements through test scripts and delivered functionality.
Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs.
Document user stories and acceptance criteria.
Document data and interface requirements.
Develop functional test scripts for new features and enhancements.
Advocate for end users by supporting solution validation and gathering feedback to ensure products meet client and business needs.
Identify risk, control, compliance, and operational considerations during discovery and requirements definition.
Partner with product, operations, risk, and compliance stakeholders to ensure requirements support appropriate controls.
Support delivery of solutions that balance client experience, business value, operational efficiency, and risk management.
Support product vision and roadmap execution, maintain backlog hygiene, and measure enhancement outcomes across client- and employee-facing solutions.