M&A Digital Channel Business Analyst

M&T Bank•Washington, DC

2d•$78,700 - $131,100•Hybrid

About The Position

Wilmington Trust’s Institutional Services division is undergoing a strategic digital transformation to grow revenue through digital-first trust and agency products, move to a client-centric operating model, expand toward global solutions, and lower the cost to serve. The Digital Business Analyst will support the evolution of Mergers & Acquisitions deal administration capabilities and the associated Institutional Services tools. The role contributes to product vision and roadmap execution, backlog hygiene, requirements documentation, and measurement of outcomes across client- and employee-facing solutions. Success requires structured discovery, attention to detail, clear and comprehensive deliverables, and collaboration toward defined outcomes.

Requirements

Combined minimum of 5 years of higher education and/or business, technology, or related-field experience.
Business analyst experience supporting digital products, platforms, or technology-enabled business processes.
Strong analytical and problem-solving skills, including the ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis.
Strong written and verbal communication skills for engaging with business, technology, operations, product, risk, and compliance stakeholders.
Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, well-structured documentation.
Ability to work effectively in ambiguous, fast-paced, or evolving environments.
Client-centric mindset and ability to balance user needs, business outcomes, operational efficiency, and control requirements.

Nice To Haves

Bachelor’s degree or equivalent experience in business, technology, or a related field.
Experience supporting UI/UX discovery, screen flows, requirements, and delivery.
Experience with digital experience user measurement and metrics.
Experience with business process modeling tools such as Lucidchart or Visio.
Understanding of digital security and access management concepts, including login, authentication, identity verification, and account security controls.
Knowledge or experience specific to M&A.
Familiarity with Agile delivery and tools such as Jira or Confluence.
Certifications or coursework in business analysis, Agile, or similar.

Responsibilities

Elicit and document product requirements from key stakeholders.
Document existing business processes through interviews and observation.
Document screen flows and user journeys.
Support reviews of wireframes, prototypes, and proposed screen flows.
Translate user experience feedback into updated requirements.
Define and track success metrics for new features and enhancements, including adoption, usage, completion, errors, and operational efficiency.
Support User Acceptance Testing (UAT) and facilitate issue triage.
Document feature traceability from requirements through test scripts and delivered functionality.
Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs.
Document user stories, acceptance criteria, and data/interface requirements.
Develop functional test scripts for new features and enhancements.
Advocate for end users by supporting solution validation and gathering feedback.
Identify risk, control, compliance, and operational considerations during discovery and requirements definition.
Partner with product, operations, risk, and compliance stakeholders to ensure requirements support appropriate controls.
Support delivery of solutions that balance client experience, business value, operational efficiency, and risk management.