Builders Jobs

About The Position

Requirements

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Knowledge of all regulatory programs, policies, and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
• Proven Excellent Customer Service skills required.

Nice To Haves

• Certification in COS and LIHTC strongly preferred.
• Industry designations (COS, LIHTC, ARM®, etc.) preferred.

Responsibilities

• Assists with daily site operations, maintaining open communication with the Community Manager, Resident Specialist, Community Life, and Service Maintenance staff regarding issues.
• Answers or returns all calls promptly with the highest level of customer service.
• Schedules appointments and conducts in-person visits as needed.
• Listens to resident requests, concerns, and comments, referring them as appropriate.
• Develops relationships with residents to understand their needs and aspirations and build trust.
• Monitors, directs, and tracks performance of leasing, retention, and re-certifications to meet a 97% physical occupancy goal.
• Anticipates vacancies and is proactive in attracting new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements, and reports.
• Screens applicants to ensure compliance with the Tenant Selection Plan and regulatory requirements.
• Keeps informed of market conditions and updates competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits, and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of managing a property, including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, and reports.
• Inspects property, picks up litter, and reports issues to the Service Maintenance Manager.
• Handles resident issues and concerns, partnering with the Community Manager as needed.
• Inspects market-ready units for lease acceptance and resident move-in.
• Assists in recruitment, training, supervision, and motivation of team members and participates in the preparation of annual reviews and performance management processes.
• Performs other duties as required.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program