Senior Community Life Service Coordinator

The Community Builders•Boston, MA

22h

About The Position

The Senior Community Life Service Coordinator (CLSC) works in close collaboration with TCB Property Management to support operational excellence at Historic South End. The role supports collaboration between The Community Builders (TCB) and Pine Street Inn (PSI), which provides on-site support for formerly unhoused residents. The Senior CLSC coordinates communication among residents, PSI, and TCB, and plans resident-centered, trauma-informed programs and leadership opportunities with residents and partners. The position is under the direct supervision of the Director of Community Life - Boston. The Senior CLSC develops local partnerships; leads Community Life planning with property management and PSI; supports residents experiencing housing instability; coordinates health and wellness initiatives and life-skills workshops; and oversees program data, budgets, and grant reporting. The role also represents TCB at community meetings, supports communication among site staff and external stakeholders, and contributes to professional development and best practices.

Requirements

Experience building and maintaining effective partnerships and working with social service providers and other organizations.
Demonstrated management ability and interest in motivating and energizing site staff and partners.
Demonstrated experience and expertise using data and evaluations to inform practice and program design.
Experience engaging, communicating, and collaborating with residents from diverse socioeconomic and cultural backgrounds, including in housing stabilization and goal-setting.
Excellent organizational, oral and written communication, and problem-solving skills.
Strong personal initiative, attention to detail, and ability to work independently.
Bachelor’s degree.
5+ years of related experience.

Nice To Haves

Master of Social Work (MSW) preferred.
Strong preference for a bilingual Spanish speaker.

Responsibilities

Develop and manage strategic partnerships with local service providers, organizations, and universities focused on economic mobility, resident leadership, health and wellness, and housing stability.
Lead Community Life efforts with TCB property management and Pine Street Inn to develop annual one-year workplans aligned with site strategic objectives.
Support residents experiencing housing instability by building trusting relationships, identifying reliable resources for referrals, coordinating implementation of TCB’s Housing Stabilization Standard of Practice, and collaborating with PSI when appropriate.
Foster relationships with residents and encourage community engagement.
Coordinate TCB’s Health Ambassador program and organize activities promoting health and wellness.
Conduct life-skills and capacity-building workshops, including housekeeping, understanding leases, budgeting, and community engagement.
Document work and report progress through Community Life’s data management system.
Oversee Community Life budgets, fulfill grant reporting requirements, and manage progress toward grant deliverables.
Coordinate effective communication among the site team, community partners, agencies, funders, and TCB corporate support.
Manage administrative tasks related to programming.
Collect and enter program and performance data at least weekly in the CL Connect database.
Coordinate data and metrics sharing with partners; use Power BI to confirm documentation and view reports.
Collect CLQs for 30% of residents every other year and document them in SurveyMonkey.
Represent TCB at monthly community interagency meetings and report back to the team.
Participate in professional development and contribute to best practices.
Prioritize tasks and communicate progress, problems, and needs for additional support.
Perform other project-related duties as needed.